Remodeling Service Manager

As a Remodeling Service Manager at Mad City Windows & Baths, you will handle customer inquiries regarding service issues, create detailed service tickets, manage parts orders, schedule service appointments, and ensure efficient communication with Field Managers and Technicians. Your role is crucial in driving customer satisfaction and streamlining service operations.

To become a Remodeling Service Manager at Mad City Windows & Baths, you should have previous experience in remodeling, construction, or carpentry. Additionally, strong problem-solving skills, excellent communication abilities, and basic computer skills are essential. Your capacity to multitask in a fast-paced environment is also important.

Mad City Windows & Baths offers a competitive salary range of $55 to $65k per year along with comprehensive benefits that include medical, dental, and vision coverage. We also provide consistent schedules, professional growth opportunities, and a positive work culture that values inclusivity and respect.

At Mad City Windows & Baths, we are dedicated to professional growth. We offer training and development opportunities that can lead to career advancements within our organization. In fact, 100% of our current marketing leaders began their careers in entry-level positions, showcasing our commitment to nurturing talent.

The work culture at Mad City Windows & Baths is respectful, forward-thinking, and supportive of diversity and inclusion. As part of the Renuity family, we believe in fostering an environment where all team members feel valued and have the opportunity to contribute and grow in their careers.

When asked how to prioritize tasks, it's helpful to demonstrate your organizational skills by discussing how you assess urgency and importance, categorize tasks, and allocate time efficiently. You might mention using tools like to-do lists or scheduling software to ensure all customer issues are addressed promptly.

Highlight a specific instance where you listened carefully to the customer, identified their issue, and took proactive steps to resolve it. Focusing on the positive outcome and how it reinforced customer loyalty will show your problem-solving abilities effectively.

Share your familiarity with creating service tickets, managing inventories, and tracking parts orders. Discuss any software you have used in this process. Emphasize your organizational skills and the role they play in ensuring efficient service delivery.

Effective communication is key in this role. Discuss how you maintain open lines of communication through regular meetings, updates, and feedback loops with Field Managers and Service Technicians. Highlighting past experiences where you improved team communication could also be beneficial.

Discuss techniques you use to stay focused and calm under pressure, such as prioritizing tasks, taking breaks when needed, and utilizing stress management techniques. Emphasize the importance of maintaining a positive attitude and teamwork during busy periods.

Show your commitment to continuous learning by discussing how you stay informed via industry publications, webinars, or networking with other professionals. Explain why staying updated is important for both personal growth and enhancing customer service.

Demonstrate your multitasking capabilities by describing a situation where you successfully managed several service issues simultaneously. Mention the tools and strategies you used to keep track of tasks and follow up effectively.

Express your excitement about the company’s mission to revolutionize home improvement. Talk about your respect for the company’s commitment to professional growth and team culture while aligning it with your career goals and values.

Discuss how you have fostered strong relationships with customers in past roles, focusing on communication, responsiveness, and follow-up. Providing examples of successfully maintained relationships will illustrate your skills in this area.

Talk about your commitment to quality assurance processes. Explain how you monitor service delivery, gather feedback, and continuously work with your team to implement improvements that enhance customer satisfaction.