Key Account Manager - ES

POSITION SUMMARY:  The Key Account Executive will deliver profitable, incremental revenue to their assigned account portfolio ensuring customer expectations are met or exceeded. The Key Account Executive will be assigned a specific set of existing accounts along with either a specific prospect set, industry assignment or line of business responsibility, and will be responsible for both new sales as well as retention of existing accounts or revenues.

The Key Account Executive will drive the environmental solutions agenda at the highest possible levels within the customer’s organization, to introduce and facilitate the delivery of all or assigned service offerings, as well as discover and facilitate opportunities to expand service offerings with assigned and target accounts. Those service lines may include but are not limited to Industrial Services, Field Services, Emergency Response, Site Remediation, Waste Transportation and Disposal plus other project related engagements.

PRINCIPAL RESPONSIBILITIES: 

• Build and maintain a successful sales funnel. Seek opportunities with prospect accounts and ensure new account growth.

• Ensure revenue expansion with existing accounts. Seek opportunities with existing accounts to expand our current service offerings and achieve maximum account penetration. Create and communicate account plans for top accounts to include opportunities and growth plans.

• Maintain revenue relationships with existing accounts while seeking opportunities for price improvement and enhanced customer satisfaction. Create and communicate account plans for top accounts to include risk ratings and detailed retention plans.

• Utilizes CRM daily, schedules and documents all activities, and develops robust information profiles on prospective customers to facilitate acquisition of new customers.

• Develops and maintains an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs.

• Maintains a thorough knowledge of the Company’s available services, lines of business and pricing structures; offers additional services to existing and potential commercial, industrial, and recycling clients, including total waste stream management solutions, as appropriate, to grow targeted profitable revenue and contribute to Company goals and objectives.

• Completes required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy.

• Travel, some overnight, required as needed.

• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS: 

• A proven track record of generating new business opportunities in the Environmental Field

• Strong technical expertise with an extensive understanding of environmental solutions, and regulatory compliance

• Excellent verbal and written communication skills, including strong presentation skills and the ability to produce high quality, error free work in a fast-paced work environment

• Strong proficiency in Microsoft Office Word, Excel, and Outlook

MINIMUM QUALIFICATIONS:

• An equivalent combination of education and 5 years relevant waste or industry experience.

• Minimum of 2 years of direct selling experience in a customer-facing role that includes identifying and addressing customer needs.

• Must have a valid Driver's License and possess both the desire and the ability to meet with clients and attend appropriate industry expos, conferences and networking events as needed

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global