Product Manager, Employee Training

The Product Manager of Employee Training at Restaurant365 is responsible for owning and managing the Employee Training module, developing and maintaining the product’s training roadmap, and collaborating with cross-functional teams to define training features and optimizations. You'll conduct customer interviews, prioritize and design user stories, and ensure that the training platform effectively meets the needs of restaurant employees and operators.

Candidates for the Product Manager of Employee Training role at Restaurant365 should have a minimum of two years of experience in product management, particularly in employee training or learning management systems. Strong communication skills, analytical abilities, familiarity with tech-savvy solutions, and the capacity to manage multiple priorities in a dynamic environment are essential. Experience with Agile Methodology is a plus, and a background in SaaS product management specific to the restaurant industry is highly desirable.

Restaurant365 is committed to empowering its employees through innovative training solutions. The Product Manager of Employee Training plays a critical role in shaping the training platform, ensuring it delivers high-value, engaging experiences for restaurant employees. By leveraging customer feedback and coordinating with various teams, you’ll directly influence how the company enhances operational efficiency and employee performance across the board.

A typical day for the Product Manager of Employee Training at Restaurant365 will involve managing the Employee Training module, meeting with cross-functional teams to discuss ongoing projects, and evaluating customer feedback. You'll also prioritize features for development, write engaging user stories, and collaborate with the Product Marketing team to present new training features to the company and customers, ensuring alignment with broader company initiatives.

Restaurant365 offers a competitive salary range of $99,000 - $139,000 for the Product Manager of Employee Training role, with comprehensive medical benefits fully paid for employees. Other perks include a 401k with matching, equity option grants, unlimited PTO, company holidays, and wellness initiatives, creating a supportive work environment that values employee health and wellbeing.

When answering this question, you should reference specific projects or experiences where you implemented training solutions or worked with learning management systems. Highlight any successes, metrics, or feedback that demonstrate your impact on employee development and the reasons behind your approach.

Discuss your approach to prioritization, such as utilizing customer feedback, analyzing data insights, and aligning with organizational goals. Emphasize the importance of balancing user needs with business objectives, and provide examples of how you've successfully prioritized features in past roles.

Share a concrete example where you conducted customer interviews or surveys to gather insights. Discuss how you analyzed the feedback and helped implement changes to the product. Highlight the importance of customer input in developing training solutions that meet user needs.

Mention the tools and methods you utilize for communication, such as regular team meetings, progress reports, or presentations. Stress the importance of transparency and keeping stakeholders informed about changes, updates, or new features to ensure alignment and support.

Explain how you stay informed about emerging trends, such as attending conferences, networking with industry professionals, reading relevant publications, or participating in webinars. Share your passion for continuous learning and how it influences your approach to product management.

Identify specific challenges you've encountered, such as differing stakeholder opinions or meeting tight deadlines. Explain how you tackled these challenges, focusing on problem-solving strategies, collaboration, and adaptability, while showcasing your ability to remain calm and resourceful under pressure.

Highlight a particular project where you worked closely with various teams, describing the roles involved and your contributions. Emphasize the importance of teamwork in achieving product goals and how your collaboration led to successful outcomes for the product.

Provide an overview of your experience with Agile environments, discussing specific methodologies like Scrum or Kanban that you have utilized. Explain how Agile has improved project efficiency and your role in facilitating Agile practices within your team.

Discuss the key performance indicators (KPIs) relevant to employee training, such as user engagement levels, completion rates, feedback scores, and improved performance metrics. Explain how you use these metrics to assess and refine the product, ensuring it meets user needs effectively.

Talk about utilizing various methods to enhance engagement, such as interactive content, gamification, or personalized learning paths. Share your strategies for keeping training fresh and relevant and how you gather participant feedback to continuously improve the training experience.