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Associate, Customer Experience

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RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

Ability to travel to the nearest gallery as needed

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Associate, Customer Experience, RH

Join RH as an Associate in Customer Experience and immerse yourself in a world where luxury meets exceptional service. Located in the vibrant city of Tracy, California, this role is perfect for those who thrive on delivering extraordinary experiences. At RH, we are not just about selling products; we're about creating an entire ecosystem that elevates our brand and enhances the spaces we inhabit. As a Customer Experience Associate, you'll be the smiling face that represents the RH brand, connecting with our clients and helping them navigate our meticulously curated offerings. Drawing on your creativity and passion for service, you'll engage customers to identify their needs, ensuring they receive unparalleled support from our talented team. A background in high-end furniture or luxury retail will serve you well, as you'll work confidently with our elite clientele, always aiming to exceed their expectations. Embrace your entrepreneurial spirit and make a meaningful impact by building long-term relationships with customers while promoting our exceptional design services. Every day is a chance to innovate, collaborate with your team, and live by our core values. If you're driven, detail-oriented, and ready to contribute to a brand that's redefining luxury home furnishings, we want to hear from you!

Frequently Asked Questions (FAQs) for Associate, Customer Experience Role at RH

What are the responsibilities of an Associate, Customer Experience at RH?

As an Associate, Customer Experience at RH, your primary responsibilities include delivering outstanding service to customers, representing the RH brand with professionalism, and collaborating with team members to exceed customer expectations. You'll engage customers to understand their needs and connect them with appropriate resources, while also building brand loyalty and revenue through in-depth knowledge of RH products and services.