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Part-Time Retail Ambassador - Domain Northside - job 1 of 2

Retail Ambassador - Part Time 

Austin, Tx - Domain Northside

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. 

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

Building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.

About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

Looking for an opportunity to thrive at a thoughtful, sustainable start-up?  We’re looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador in each and every customer touch point. We’re looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our [location] store.

If you’re eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit.

What you'll do:

  • Provide an unparalleled customer experience for every Rothy’s customer

  • Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online

  • Support Retail Manager and Assistant Manager in all operational duties

  • Develop and maintain expert-level understanding of our products and processes including our tools and systems

  • Elevate customer feedback and identify and escalate opportunities for improvement

  • Create loyalty by connecting customers with our brand and our community 

You have:

  • 2+ years retail or hospitality-oriented experience

  • Excellent people skills—you are approachable, engaging and friendly

  • Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space

  • Ability to foster connections with our customers both in our store and within our community

  • Actively contribute towards meeting and exceeding the team’s sales goals

You are:

  • Passionate about our brand story and product

  • Unflappable. Has the ability to quickly problem solve for all potential customers

  • Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience

  • Able to comfortably lift 30 pounds on a regular basis and stand for 95% of the work day

Our benefits:

  • Wellness and Commuter Programs

  • PTO and Wellbeing Time

  • Employee Discount Program

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CEO of Rothy’s
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Stephen Hawthornthwaite
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Average salary estimate

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What You Should Know About Part-Time Retail Ambassador - Domain Northside, Rothy’s

As a Part-Time Retail Ambassador at Rothy’s in beautiful Austin, TX, especially at the vibrant Domain Northside, you play a crucial role in defining what our brand represents. Here at Rothy’s, we pride ourselves on combining fashion with sustainability, transforming millions of plastic bottles into stylish, comfortable footwear and bags. Your mission will be to provide each and every customer with an outstanding shopping experience that embodies our ethos of environmental care and community connection. You’ll interact with customers both in-store and via other touchpoints, ensuring their needs are met while sharing your expert knowledge of our remarkable products. Whether you’re guiding them through styles, sharing our sustainability story, or problem-solving on the spot, your engaging personality and attention to detail will shine through. We’re looking for someone who truly believes in what we stand for, who is eager to contribute creatively to our retail environment, and who loves connecting with people. Your time with us will not only allow you to grow within a dynamic company but also to be a part of something larger. As we strive to foster a supportive team atmosphere, your role as a Retail Ambassador will not only help elevate our customer service but also our overall community presence. So come on board if you’re excited about leading the charge in creating beautiful, responsible fashion and putting a smile on every customer's face. We look forward to welcoming you to our team!

Frequently Asked Questions (FAQs) for Part-Time Retail Ambassador - Domain Northside Role at Rothy’s
What are the primary responsibilities of the Part-Time Retail Ambassador at Rothy’s?

As a Part-Time Retail Ambassador at Rothy’s, your main responsibilities include delivering an exceptional customer experience, managing day-to-day interactions in-store and online, supporting the Retail Manager with operational duties, and developing a thorough understanding of our products and processes. Your role is pivotal in enhancing customer loyalty and promoting our brand's commitment to sustainability.

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What qualifications do I need to become a Part-Time Retail Ambassador at Rothy’s?

To qualify for the position of Part-Time Retail Ambassador at Rothy’s, you should have at least 2 years of experience in retail or hospitality. Additionally, strong interpersonal skills, attention to detail, and a passion for our sustainable brand ethos are vital. You'll need to be self-motivated, enthusiastic, and capable of creating connections with our community.

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How does Rothy’s approach sustainability in their products?

Rothy’s pioneers sustainability by transforming over 200 million plastic bottles and 715,000 pounds of ocean-bound marine plastic into stylish footwear and accessories. As a Part-Time Retail Ambassador at Rothy’s, you’ll play a key role in communicating our sustainable practices and demonstrating how our products make a difference.

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What skills are essential for a Part-Time Retail Ambassador at Rothy’s?

Essential skills for a Part-Time Retail Ambassador at Rothy’s include excellent communication and customer service skills, an eye for detail, the ability to foster relationships, and a strong understanding of our product lines. Having a genuine enthusiasm for our brand’s story and the commitment to creating positive customer experiences is key.

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What benefits can I expect as a Part-Time Retail Ambassador at Rothy’s?

As a Part-Time Retail Ambassador at Rothy’s, you can look forward to benefits such as wellness and commuter programs, PTO and Wellbeing Time, and an Employee Discount Program. We are dedicated to supporting our team members both personally and professionally.

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Common Interview Questions for Part-Time Retail Ambassador - Domain Northside
How would you describe the Rothy’s brand to a potential customer?

When answering this question, emphasize Rothy’s commitment to sustainability, quality, and customer experience. Highlight how the brand transforms recycled materials into fashionable products and how shopping at Rothy's goes beyond just purchasing, but rather joining a community that values both beauty and responsibility.

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Can you give an example of how you provided excellent customer service in a previous role?

To effectively answer this, share a specific situation where you exceeded a customer’s expectations. Focus on how you actively listened to their needs, used your product knowledge, and ultimately created a memorable experience that reflects the values of Rothy’s.

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What strategies would you use to connect with customers in a retail environment?

Discuss the importance of approaching every customer warmly, actively engaging in conversation, and personalizing their experience. You can also mention techniques like remembering regular customers or offering product recommendations based on their interests.

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How do you handle customer feedback or complaints?

Show that you value customer feedback by explaining how you would first listen attentively and empathize with their concerns. Then, discuss how you would seek solutions within Rothy's guidelines, demonstrating your commitment to customer satisfaction.

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What do you know about Rothy’s sustainability efforts?

In your answer, highlight Rothy’s innovative practices such as using recycled materials to create stylish products, the integration of eco-friendly processes in manufacturing, and explain how being part of the team means contributing to a larger vision for sustainability.

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Why do you want to work as a Retail Ambassador at Rothy’s?

Express your genuine interest in Rothy's mission and values, and how you align with their commitment to sustainability and customer care. Share your enthusiasm for contributing your skills to a brand you believe in.

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How can you contribute to meeting team sales goals?

Indicate your proactive attitude and willingness to take on responsibilities that drive sales, such as upselling or creating relationships that enhance customer loyalty. Mention how teamwork and collaboration can also help support achieving sales objectives.

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Are you comfortable working in a fast-paced retail environment?

Affirm your adaptability and enjoyment in dynamic settings. You can provide an example of a time you thrived in a busy environment and how you manage stress positively to ensure customers always receive exemplary service.

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What is your understanding of Rothy's target audience?

Discuss Rothy's dedication to environmentally-conscious consumers who value both style and sustainability. You can affirm your knowledge of their typical customer demographics and how this plays into the overall shopping experience.

Join Rise to see the full answer
How do you keep up with product knowledge in a retail setting?

Emphasize the significance of continuous learning and engagement with new products. You can mention techniques such as participating in training sessions, actively using products yourself, and engaging with team members for shared insights to enhance overall product knowledge.

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Rothy’s creates modern shoes and accessories with as little environmental impact as possible. Redefining expectations for style, comfort and sustainability, Rothy’s transforms single-use plastics into products that look good, feel good and do good...

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Part-time, on-site
DATE POSTED
April 17, 2025

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