As a Seasonal Retail Ambassador at Rothy’s, your primary responsibilities will include providing exceptional customer service, supporting retail operations, and maintaining high standards in store aesthetics. You'll engage with customers directly, sharing your knowledge of our sustainable products and ensuring everyone receives an extraordinary shopping experience. You'll also handle day-to-day tasks, support the Retail Manager, and contribute to creating a community around Rothy’s values.

To qualify for the Seasonal Retail Ambassador role at Rothy’s, you should have 1-3 years of retail or customer service experience, excellent people skills, and a sharp eye for detail. You should be approachable, enthusiastic, and eager to embody our brand culture. Flexibility to work weekends, evenings, and holidays, along with the ability to stand for extended periods and lift light weights, is also important.

A typical day for a Seasonal Retail Ambassador at Rothy’s involves engaging with customers, providing product insights, managing customer inquiries both in-store and online, and supporting operational tasks. You’ll assist in creating a welcoming environment that showcases Rothy’s commitment to sustainability and exceptional service. Each interaction will be an opportunity to connect with customers and contribute to sales goals.

Rothy’s prioritizes customer satisfaction by ensuring Seasonal Retail Ambassadors are well-trained in product knowledge and customer service excellence. By empowering you to connect authentically with customers, you're able to provide personalized recommendations, listen to feedback, and enhance the shopping experience. Your role is critical in creating loyal customers who feel valued and understood.

While prior experience with sustainable fashion isn’t mandatory, a passion for Rothy’s mission and products is essential. As a Seasonal Retail Ambassador, your enthusiasm for our sustainability efforts and commitment to exceptional service will resonate with customers. We value individuals who are eager to learn about our sustainable practices and share those insights with customers.

Answer this question by emphasizing your passion for sustainable fashion and how Rothy’s unique approach resonates with your values. Discuss your appreciation for the company’s focus on reducing plastic waste and how you’d love to be part of a team that promotes such a meaningful mission.

When addressing a difficult customer interaction, explain your strategy to remain calm, listen carefully to their concerns, and empathize with their situation. Highlight your focus on problem-solving, whether that means providing a solution, offering alternatives, or escalating the issue respectfully to a manager.

Share a specific example where you exceeded a customer's expectations. Focus on what you did, the impact it had on their experience, and any complements or feedback you received. Demonstrating your commitment to exceptional customer service aligns perfectly with the values at Rothy’s.

Discuss your approach to time management and task prioritization. You can explain your method of identifying urgent tasks, managing time effectively, and staying organized to ensure that customer service remains the top priority, even during busy periods.

Here, you can express that a great customer experience is rooted in understanding the customer’s needs, providing tailored recommendations, and delivering a friendly interaction. Mention that a key part of that experience is also following up on feedback to ensure satisfaction.

If you haven't worked with the products before, express your enthusiasm for learning and how you'd undertake research—such as studying the website, trying on products, and seeking insights from current employees—to gain in-depth knowledge about Rothy’s offerings.

Share your thoughts on the critical role that sustainability plays in retail by discussing the environmental impact of fast fashion, the importance of responsible sourcing, and how consumers increasingly value eco-conscious brands. This aligns beautifully with Rothy's mission and values.

Express your understanding that fostering community connections can involve participating in local events, building relationships with neighboring businesses, and creating a welcoming atmosphere for customers. Mention any past experiences where you successfully engaged with the community.

Be honest about your availability, mentioning your willingness to work flexible hours, including weekends and holidays, as required. This shows that you are ready to meet the demands of the role and contribute to the team's success.

Discuss how you would share Rothy’s commitment to sustainability and inclusivity by engaging customers in conversation about the brand’s story, highlighting specific initiatives, and encouraging customers to be part of the Rothy's community.