District Manager, Florida

As a District Manager at Rowan in Florida, your primary responsibilities will include overseeing the daily operations of our studios, ensuring compliance with company policies, and fostering a strong customer service culture. You will manage staffing, merchandising, and conduct regular store visits to assess performance. Additionally, you'll analyze local market conditions to identify opportunities for sales growth and guide your team in meeting key performance indicators.

To qualify for the District Manager position at Rowan, you should possess a Bachelor's Degree in Business or a related field, along with 5+ years of progressive retail experience. Previous district or multi-unit management experience is essential, as is proficiency in Microsoft Office Suite and G Suite. Strong communication skills and the ability to develop collaborative relationships are also crucial for success in this role.

Rowan's culture is built on teamwork, celebration, and a commitment to customer safety. As a District Manager, you will embody these values, serving as a role model for your team. Your approach to management will reflect the importance of creating joyful ear-piercing experiences, leading by example, and instilling a sense of pride and dedication among your staff.

As a District Manager at Rowan, you’ll enjoy a comprehensive benefits package that includes medical, dental, and vision health plans, long-term disability, life insurance, and 401k options. Additionally, you’ll receive paid accrued time off, employee discounts on our products, and the opportunity to work in a fun, vibrant environment that supports your professional growth.

A typical day for a District Manager at Rowan involves conducting store visits to evaluate operations, coaching area and store managers, and addressing customer concerns. You’ll spend time analyzing sales performance, ensuring compliance with merchandising standards, and strategizing for local market needs. Additionally, you’ll communicate with your team regularly to foster collaboration and continuous improvement.

When managing a diverse team as a District Manager, I prioritize inclusivity and understanding. I get to know each team member's unique strengths and challenges, which helps in tailoring support and coaching. I encourage open communication to ensure everyone feels valued and engaged while promoting a culture of collaboration that leverages our differences to achieve shared goals.

In my previous role, I faced a conflict between two team members over customer service strategies. I approached the situation by facilitating a private discussion where both could express their perspectives. By encouraging empathy and collaboration, we found a middle ground that incorporated the best of both ideas, leading to improved teamwork and service quality.

To analyze market conditions effectively, I utilize a mix of data analysis and local insights. I review sales data, customer feedback, and competitor activities, while also engaging with store managers to gather firsthand observations. This comprehensive approach enables me to identify trends and opportunities, which I can then strategically address with my team.

I ensure compliance by conducting regular audits and check-ins, providing comprehensive training to staff about policies and standards. Additionally, I foster an open-door policy where team members feel comfortable discussing compliance-related concerns. This proactive approach helps maintain high standards and creates a culture of accountability.

To motivate my team, I focus on recognition and development. I regularly celebrate individual and team successes, both big and small. I provide opportunities for career development through training, mentorship, and encouraging personal growth. By establishing a supportive environment where my team can thrive, motivation naturally follows.

At a previous location, I spearheaded a merchandising refresh based on customer feedback and sales analysis. By improving the display layouts and enhancing staff training on product knowledge, we saw a significant sales increase within weeks. I also implemented regular sales contests to energize the team, which further contributed to our success.

I manage inventory levels by utilizing sales forecasting tools and collaborating closely with store managers. Regularly reviewing sales trends and local market demands allows me to recommend timely reorders or adjustments to inventory. This proactive approach reduces excess stock while ensuring we have enough product to meet customer needs.

I have extensive experience with visual merchandising, having worked closely with marketing teams to implement brand guidelines. I understand the impact of visual presentation on sales and customer engagement. I ensure that all stores maintain a cohesive and appealing look, while also allowing local flexibility to cater to specific market preferences.

I believe in coaching through constructive feedback and tailored support. I regularly engage with my team to discuss performance metrics and identify areas for improvement. During coaching sessions, I emphasize specific behaviors and outcomes, providing practical examples and setting actionable goals to empower staff to elevate their performance.

The most important quality for a District Manager at Rowan is the ability to create a joyful and celebratory environment. This role is not just about operations; it’s about fostering a meaningful experience for both customers and employees. A District Manager who embodies positivity, celebrates milestones, and inspires their team can truly drive success in our studios.