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Legal Priority Operator

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Job Description

Monday - Friday; 3pm-11:30pm +$2 shift differential

  • Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
  • Coordinate, assign, distribute, prioritize, track and expedite workload to the department
  • Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
  • Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
  • Direct requests to proper resources and coordinate with local and off-site office services
  • Assist with proofreading tasks and quality control analysis during heavy volume periods
  • Deliver projects within a reasonable, negotiated timeframe
  • Perform other related duties and assist with special projects as assigned
  • Maintain thorough knowledge of all firm-supported software packages

Qualifications

Qualifications

Ability to work in a fast-paced environment and meet pressing deadlines

  • Ability to produce quality work product
  • Minimum typing speed of 60 wpm with 95% accuracy
  • Excellent verbal and written communication skills
  • Flexibility to work overtime as required
  • High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred
  • Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
  • Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
  • Prior document processing experience in a team environment
  • Knowledge of legal terminology preferred but not required
  • Transcription experience a plus

Additional Information

The rate of pay for this role at the noted RRD location is $22.42/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

Average salary estimate

$46657 / YEARLY (est.)
min
max
$46657K
$46657K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Legal Priority Operator , RR Donnelley

At RRD, we are seeking a dedicated Legal Priority Operator in Phoenix, AZ to join our dynamic team! This role is essential as you will be the primary point of contact for various word processing-related projects. From formatting and proofreading to editing and document styling, your keen attention to detail will shine in every task. You’ll be coordinating, assigning, and distributing workloads while interfacing directly with requesters to gather the necessary information about their requests. If you thrive in a fast-paced environment and can manage multiple projects simultaneously, you are exactly who we’re looking for! Your responsibilities will also include analyzing requests to ensure they are directed to the appropriate resources, assisting with quality control, and delivering quality work within negotiated timeframes. To succeed in this role, you’ll need a minimum typing speed of 60 wpm and excellent communication skills. While a high school diploma is required, a bachelor’s degree or legal experience will give you a leg up. If you have advanced knowledge of Microsoft Office, experience in document processing, or familiarity with legal terminology and software, you'll find this job rewarding! Join RRD, where you can contribute to impactful customer journeys while enjoying competitive compensation and comprehensive benefits including medical, dental, and a 401(k) with company match. Come be a part of our global family!

Frequently Asked Questions (FAQs) for Legal Priority Operator Role at RR Donnelley
What are the primary responsibilities of the Legal Priority Operator at RRD?

The primary responsibilities of the Legal Priority Operator at RRD include serving as the main point of contact for incoming word-processing requests, coordinating workload distribution, analyzing project requirements, and assisting with quality control tasks. This role involves engaging with requesters to gather detailed information, ensuring projects are completed within reasonable timeframes, and utilizing firm-supported software for successful execution.

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What qualifications do I need to apply for the Legal Priority Operator position at RRD?

To apply for the Legal Priority Operator position at RRD, you should have a high school diploma or equivalent. While not mandatory, a bachelor's degree or at least 2 years of legal experience is preferred. Proficiency in Microsoft Office Suite and familiarity with legal software will also be beneficial. A typing speed of at least 60 wpm with 95% accuracy is essential for this role.

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Is previous legal experience required for the Legal Priority Operator role at RRD?

While previous legal experience is not strictly required for the Legal Priority Operator role at RRD, it is highly preferred. Having experience or exposure to legal terminology, as well as familiarity with legal software and document processing, will enhance your chances of success and demonstrate your fit for the position.

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What software skills are necessary for the Legal Priority Operator at RRD?

As a Legal Priority Operator at RRD, advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook, is necessary. Additionally, familiarity with legal software such as Adobe Acrobat, DocXtools, and E-Transcript Bundle Viewer will give you a significant advantage in this role.

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What type of work environment can I expect as a Legal Priority Operator at RRD?

As a Legal Priority Operator at RRD, you can expect a fast-paced work environment where meeting deadlines is essential. You will play a key role within a dynamic team, collaborating with various departments to ensure timely and effective project execution. Flexibility is critical, as you may also work overtime during peak periods.

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Common Interview Questions for Legal Priority Operator
Can you describe your experience with document processing?

When answering this question, highlight your previous roles that involved document processing, emphasizing your attention to detail and ability to meet deadlines. Provide specific examples of documents you've formatted or edited, as well as any legal terminology you are familiar with.

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How do you prioritize tasks in a fast-paced work environment?

In response, discuss your organizational skills and any tools you use to track and prioritize tasks. Mention how you assess the urgency of requests and your approach to ensuring that critical tasks receive the attention they deserve while keeping all stakeholders informed.

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How familiar are you with Microsoft Office products, particularly Word and Excel?

Talk about your proficiency with Microsoft Office products, sharing examples of how you've effectively used Word for document preparation and Excel for data management. Be specific about any advanced features you are comfortable with, as it showcases your versatility in using these tools.

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Can you explain a time when you had to handle a high volume of requests simultaneously?

Use this opportunity to describe a specific instance where you managed multiple projects at once, detailing how you organized your workload, communicated with stakeholders, and successfully met deadlines. Highlight your problem-solving skills and adaptability.

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What steps do you take to ensure accuracy in your work?

Explain your process for verifying information, including reviewing documents multiple times, using checklists, or gaining feedback from colleagues. Emphasize that you understand the importance of accuracy, particularly in legal and document-related roles.

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How do you approach quality control in your work?

Describe your commitment to quality control by mentioning specific strategies you employ, such as cross-checking work, utilizing software tools for proofreading, and engaging in peer reviews. Share a relevant example to illustrate your point.

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What is your experience with legal terminology?

When responding, discuss any relevant experience you've had with legal documents, briefings, or similar tasks that required a knowledge of legal terminology. If you have taken courses or received certifications in this area, mention those as well.

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Why do you want to work as a Legal Priority Operator at RRD?

Provide a sincere response by linking your skills, experiences, and interests to RRD's values and mission. Talk about how you admire their commitment to quality and customer engagement as well as how you can contribute positively to the team.

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How do you handle feedback and criticism?

Illustrate your willingness to learn and grow by sharing how you have received feedback in the past, what steps you've taken to implement it, and how it has helped you improve your work. Highlight your openness to constructive criticism.

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What methods do you use to gather requirements from requesters?

Outline your process for gathering requirements, highlighting your communication skills. Discuss how you ask clarifying questions, listen actively, and document the request details to ensure you fully understand the project needs before proceeding.

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RRD (R.R. Donnelley) provides businesses with advertising and marketing products and services. Some of their offerings include digital print materials, data management, business support, and more. This company is headquartered in Chicago, Illinois...

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Full-time, on-site
DATE POSTED
March 20, 2025

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