Quality Systems and Training Specialist

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

***The preferred hours of the position are 7:00am to 4:00pm***

Job Summary:

Deliver training programs to employees aimed at aligning employee performance with organizational goals and objectives. Research, develop and facilitate courses. Analyze course evaluations to determine improvements. 

Responsibilities: 

• Provides consulting services to assigned departments on a wide range of organizational issues. Analyze business and operating needs of assigned departments. Develop, recommend, and assist with implementing appropriate training strategies and interventions. Serves as a liaison between business unit managers and HR/training. 
• Demonstrates knowledge of principles and practices of adult learning theories, training and development, and training design and their successful application within the workplace environment. Develops, manages, and delivers training. 
• Coordinates and leads regularly scheduled meetings with clients to fully understand their daily operations, define their needs and help them achieve their objectives. Acts as SME regarding all areas of the OD function. Acts as a resource to managers and to HR team. 
• Based on data and relationships with Business Units, plans interventions/actions, implements, and evaluates the success using facts and data and adoption of tools and resources designed. Build relationships with customers and developing new and exciting learning events. Create engaging and challenging courseware and training materials. Implements appropriate solutions, including facilitation in a timely manner. 
• May develop professional development training opportunities, courses, and materials as well as first level management courses. 
• Performs other related duties and participates in special projects as assigned.
• Lead, coach, mentor, motivate and inspire direct reports to achieve an optimum level of performance by consistently demonstrating role model behavior in all that is said and done. 
• Develop work instructions for quality processes and assists production in development of work instructions according to ISO9000, TL9000 and Site QMS Requirements. 
• Supervises and conducts process inspections. 
• Assist with coordination of Internal Audits Scheduling and Training Programs. 
• Creates, updates, and tracks any assigned items or tasks. 
• Select products for tests at specified states in production process, and tests products for variety of qualities such as dimensions, performance, and mechanical, electrical, or chemical characteristics. 

• Bachelor’s degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience. 
• Able to demonstrate ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job. Must be able to recognize anomalies and critical situations and respond appropriately. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity. 
• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments. 
• Requires exceptionally excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. 
• Must be able to proactively listen to others to understand issues and situations. 
• Must be able to clearly articulate business needs to both internal and external customers. 
• Requires ability to travel periodically to remote locations to conduct training sessions. 

RRD's current salary range for this role is $55,100 to $82,700 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans