Supervisor, Revenue Systems

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for the maintenance and repair of the organization’s fleet of revenue fare collection equipment, related networking equipment, and troubleshooting and repair of board level electronic components used in the counting room, bus divisions and light rail stations.

DUTIES & RESPONSIBILITIES:     
ESSENTIAL:

•  Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures. Conducts performance review, and holds employees accountable for performance of their responsibilities. 
•  Implements and maintains troubleshooting, repair, preventative maintenance, installations, and upgrade activities of fare box and receiver equipment, ticket vending machine equipment, counting room equipment, smart card reader and pass vending machines. Monitors and follows up on equipment warranty issues.
•  Conducts scheduled inspections of work area to ensure equipment, inventory and facilities are maintained in clean, safe and functional operating condition. 
•  Monitors ticket vending machine network, Wi-Fi network, individual equipment and fare box data network performance and smart card and revenue/ridership data reporting and takes action to resolve any issues as needed.
•  Ensures compliance and oversees electronic board level repair/rebuild program to support all revenue collection components.

OTHER :

•  All other job-related duties as assigned. 
   

QUALIFICATIONS:     

• Associates degree in electronics, electrical engineering, electro-mechanics computer science, project management or a related field
•  A minimum of three years of experience in in electronic repair at the board and component level.
• A minimum of at least one year of experience in a supervisory or lead role. Experience supervising in union environment is preferred.
•  Ability to pass security/criminal background checks
•  Proficiency in file systems, database management, hardware systems architecture and client/server techniques and experience with revenue collection system hardware and software such as LAN, Wi-Fi, Access, revenue/ridership data, and technical diagnostic test equipment.
•  Ability to work a flexible work schedule, on call 24/7 or at any location depending on needs of the position.
•  Proficiency in Microsoft Office Suite and asset tracking programs such as Maximus/Asset Works.
•  Ability to communicate effectively, orally and in writing.
•  Ability to manage time and workload effectively which includes planning, organizing and prioritizing with attention to detail.
•  Acceptable motor vehicle record according to the organization’s current criteria.

OR

•  An equivalent combination of education, experience, knowledge, skills, abilities.

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team at rtd.ta@rtd-denver.com. 

We are considering all applications for this position up until the position close date of 4/17/2025. For consideration, please be sure to apply before the posting end date.

Pay Range:

$71,043.00 - $100,348.50 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.