Host, Customer Service​/HelpDesk, Front Desk​/Receptionist

As a Host at Ruth's Chris Steak House in Long Beach, CA, your main responsibilities include warmly welcoming guests as they arrive, managing the flow of guests waiting to be seated, and ensuring that every guest has a pleasant dining experience. You'll greet guests over the phone and in person, provide them with menus, and guide them to their tables. Your role is key in creating a memorable atmosphere that reflects the legendary hospitality of Ruth's Chris.

To apply for the Host position at Ruth's Chris Steak House, you should possess excellent communication and interpersonal skills. While previous experience in a customer service role is beneficial, it isn't strictly necessary if you're enthusiastic and eager to learn. A friendly demeanor and the ability to work well in a team are essential qualities we look for in candidates.

Ruth's Chris Steak House offers its Hosts a range of competitive benefits, including health insurance after working an average of 24 hours per week, a 401(k) plan with a competitive match, paid time off, and opportunities for career growth through training programs. Additionally, there's an employee assistance program and a referral program that allows you to earn bonuses for bringing in friends to join the team.

The Host position at Ruth's Chris Steak House plays a pivotal role in shaping guest experiences. By providing a warm welcome and managing guest flow, you set the tone for the dining experience. Your interactions with guests, from greeting them at the door to escorting them to their tables, impact their overall satisfaction and ensure they leave with a desire to return.

For a successful Host at Ruth's Chris Steak House, strong communication skills are vital, along with a welcoming attitude and the ability to multitask in a fast-paced environment. Being a team player and having a genuine passion for hospitality will help create memorable experiences for guests and foster a positive atmosphere amongst team members.

Excellent customer service means ensuring every guest feels valued and appreciated. As a Host, I would go above and beyond to greet guests warmly, address their needs promptly, and create a positive and welcoming atmosphere that encourages them to return.

In any difficult guest situation, I would remain calm and listen to understand the guest's concerns fully. Acknowledging their feelings and offering a solution or compromise quickly is crucial to resolving issues and maintaining a positive dining experience.

Certainly! In my previous role, our team experienced a rush of guests arriving simultaneously. By communicating effectively and collaborating with colleagues, we managed to streamline guest seating and ensure everyone was attended to promptly, showcasing teamwork under pressure.

During peak hours, I would prioritize managing the waitlist effectively, greeting guests as they arrive, and communicating with the dining team to ensure that tables are turned quickly and efficiently to minimize wait times. Maintaining a positive and upbeat atmosphere is vital.

I believe in open communication. Utilizing tools like quick team huddles at the start of shifts or a shared digital waitlist can help keep everyone informed about guest needs, table availability, and any special requests from guests.

I admire Ruth's Chris Steak House's commitment to exceptional hospitality and creating memorable dining experiences. I am excited about the opportunity to work with a renowned team where I can enhance my skills and contribute positively to the guest experience.

I remain focused and organized during busy shifts by prioritizing tasks and keeping a positive mindset. Taking a moment to breathe and step back when needed helps me stay calm and provide excellent service, even under pressure.

The most important skill for a Host is the ability to communicate effectively. Whether greeting guests, managing the waitlist, or coordinating with the dining staff, clear and friendly communication is essential in delivering a seamless guest experience.

To ensure returning guests feel recognized and appreciated, I would make it a point to greet them by name or remember any special preferences they have. Personal touches like asking about their last visit can foster a sense of connection and loyalty.

I hope to learn extensive customer service strategies and enhance my communication skills. Additionally, I am eager to understand the intricacies of restaurant operations, which will help me grow professionally within the amazing hospitality environment at Ruth's Chris Steak House.