Ambulatory Pharmacy Tech - SFIL Clinic

The Ambulatory Pharmacy Tech at Saint Francis Hospital is responsible for assisting specialty pharmacists in managing specialty medications, troubleshooting billing rejections, scheduling patient appointments, and supporting patients through eligibility screenings for financial assistance. You'll also maintain accurate patient records in the EMR system and ensure prompt filling of prescription orders, all while performing adherence checks and refill reminders.

To qualify for the Ambulatory Pharmacy Tech role at Saint Francis Hospital, candidates must have a high school diploma or equivalent, a current State of IL pharmacy technician license in good standing, and a Certified Pharmacy Technician (CPhT) credential. Additionally, a minimum of 3 years of pharmacy technician experience is required. Preferred qualifications include prior experience in an ambulatory pharmacy setting and extensive knowledge of EPIC systems.

The Ambulatory Pharmacy Tech position at Saint Francis Hospital offers a full-time work schedule from Monday through Friday, focusing on day shifts. This schedule allows for a balanced work-life while providing essential pharmacy services to our patients.

The compensation for the Ambulatory Pharmacy Tech at Saint Francis Hospital ranges from $18.18 to $26.34 per hour, depending on factors such as experience, education, and credentials. The exact compensation will be determined at the time of hiring.

Saint Francis Hospital offers a comprehensive benefits package for the Ambulatory Pharmacy Tech role, including paid time off, a 401K retirement plan, medical, dental, and vision coverage, and tuition reimbursement. Employees also have access to a variety of voluntary benefit options to tailor their benefits to individual needs.

When answering this question, highlight specific roles you've held, emphasizing duties such as handling prior authorizations, insurance billing, and patient support. Discuss any experience you have in specialty pharmacies and your familiarity with relevant software like EMR systems.

Focus on your communication skills. Mention how you listen to patients’ concerns, explain the insurance process clearly, and assist them in finding solutions or alternatives when challenges arise, ensuring their needs are prioritized.

Discuss your attention to detail, how you cross-reference prescriptions with patients' records, and follow protocols to prevent errors. Mention techniques you use to stay organized and alert when handling medications.

Demonstrate your commitment to continuous learning by mentioning resources you use, such as professional journals, continuing education courses, or pharmacy networks to stay informed of industry changes.

Explain your hands-on experience with EMR systems, highlighting any specific software you have used, and how it has aided your workflow, particularly in maintaining accurate patient records and managing prescriptions efficiently.

Share your strategies for prioritizing tasks, such as assessing urgency and importance. Provide an example of a busy day where you effectively managed your workload, ensuring patient needs were met without compromising quality.

Detail a scenario where you supported a pharmacist, explaining your role in assisting with tasks and ensuring effective collaboration. Emphasize your communication and teamwork skills throughout the process.

Discuss the significance of patient empathy, attention to detail, and effective communication as key qualities in this role. Explain how these attributes enhance patient care and the overall pharmacy service.

Offer a specific example where you took proactive steps to address a billing concern, such as explaining the issue, liaising with insurance companies, and ensuring the patient's treatment was not disrupted, highlighting your problem-solving skills.

Express your enthusiasm for the role by discussing how your values align with the mission of Saint Francis Hospital. Mention your desire to make a meaningful impact on patient health and your excitement about contributing to their pharmacy team.