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Business Technology Support Specialist Level III

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Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara Technologies Private Limited is hiring a Business Technology Support Specialist Level III to join our IT team!. Samsara’s IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Specialist team, you’ll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work.

This is a hybrid position requiring 3 days per week in our Bengaluru office.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

Excel in the technical realm
Help the Samsara team both in our India, Bangalore office and online to resolve their tech problems.
Help in team problem-solving activities, guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects.
Help employees, including C-level execs, resolve their technical problems
Completing new hire onboarding and provisioning of laptops, client peripherals, telephony, and managing system access.
Field escalations from Tier 1 IT Helpdesk teams
Plan and integrate the tools and services which run our workplaces
Managing employee access to Samsara’s cloud infrastructure.
Manage a ticket queue and seek opportunities to improve how we work
Documenting IT policies and procedures.
Partner with adjacent tiers and teams for escalations and process enhancements.
Drive core operations that keep the company secure and productive.
Deploy and manage systems that foster collaboration and productivity at scale.
Plan and integrate the tools and services which run our workplaces.
Champion, role model, and embed Samsara Technologies India Private Limited cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or relevant job experience.
4+ years experience working with people in a technical context.
Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc).
Strong spoken and written language skills.
Reliable; dedicated to solving technical problems, and seeing them through to completion
A passion for learning and doing new things in a fast-paced environment
An affinity for working with all things electronic; curious about technology
Experience with enterprise SaaS (Atlassian, G Suite, Slack, Zoom, Okta, Meraki, etc)

Specifically, JIRA expertise will be valuable in this role

Monday - Friday availability and occasional off-hours support for urgent technical issues or special events.

An ideal candidate also has:

Knowledge of Apple products (Macbooks, iphones, etc).
Understanding of network infrastructure
Software programming or scripting ability

#LI-Onsite

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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CEO of Samsara

Sanjit Biswas

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What You Should Know About Business Technology Support Specialist Level III, Samsara

Samsara Technologies Private Limited is on the lookout for an enthusiastic Business Technology Support Specialist Level III to join our expansive IT team in Bengaluru, India! At Samsara, we're at the forefront of the Connected Operations™ Cloud, delivering innovative technological solutions that empower industries to thrive. As a Business Technology Support Specialist, you'll be the go-to person for troubleshooting and assisting users with their technology needs, ensuring seamless operations for everyone, from our hard-working team members to C-level executives. Your role will be vital in fostering a collaborative environment as you guide problem-solving activities and enhance our IT systems. If you have a knack for resolving tech hurdles and are passionate about making a real-world impact, this hybrid position is perfect for you. Imagine helping industries that keep our world running -- from getting food into grocery stores to ensuring safer workplaces! You'll enjoy the autonomy to drive effective solutions and the support of a high-caliber team that celebrates success together. Bring your expertise in enterprise SaaS and your love for technology to Samsara, where your career can flourish as you play a crucial role in shaping the future of physical operations. If you're ready for a challenging yet rewarding journey, we invite you to apply and join us in our mission to digitize large sectors of the global economy.

Frequently Asked Questions (FAQs) for Business Technology Support Specialist Level III Role at Samsara

What are the key responsibilities of a Business Technology Support Specialist Level III at Samsara?

As a Business Technology Support Specialist Level III at Samsara, you will excel in providing technical support, troubleshooting issues, and assisting users in both the Bengaluru office and remotely. Your role will involve guiding discussions on technical matters, managing a ticket queue, completing new hire onboarding, and ensuring employee access to cloud infrastructure. Additionally, you'll foster collaboration, document IT policies, and work with different teams to drive enhancements.