Job details

Client Support Analyst

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Country: United States of America

Essential Functions/Responsibilities:
Handles daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing. Perform advances, transfers, payoffs and pay downs on loans.
Troubleshoots and investigates customer issues and onboard new clients.
Supports Relationship Managers by answering calls, preparing packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects.
Prepares and distributes weekly ICC reports and packets, attend weekly meeting and take minutes.
Assists Loan Officers and customers with copies, transaction histories, copies of cancelled checks, pull statements, print-outs, account transfers, payments, requesting payoff letters etc.
Types correspondence as needed (commitment letters, general correspondence).
Maintains bankruptcy log and prepare files for attorneys.
Assists with Compliance requested items during exams to gather data / files.
Processes payment invoices.
Assists in maintaining current files.
Meets expectations set for compliance testing related to government banking regulations.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience.

Work Experience:
Customer service, business process experience
Experience in Microsoft Office (Outlook, Excel, and Word).

Skills and Abilities:
Proven customer service/relations skills.
Exceptional communication skills (verbal, written, presentation, and interpersonal).
Ability to manage multiple tasks/projects and deadlines simultaneously.
Ability to identify and resolve exceptions and to interpret data.
Strong analytical and problems solving skills.
Being an active listener who is patient and asks appropriate questions when necessary..
Ability to operate a wide range of office technology, such as operating a multi-line telephone system, computer, copier and fax machine.
Ability to exercise sound judgment and make prudent decisions.
Fluid in adapting to and embracing change for themselves and with others.

EEO Statements: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$44,250.00 USD

Maximum:

$76,000.00 USD

Santander Glassdoor Company Review

3.8

Santander DE&I Review

No rating

CEO of Santander

Tim Wennes

Approve of CEO

Average salary estimate

$60125 / YEARLY (est.)

min

max

$44250K

$76000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Support Analyst, Santander

As a Client Support Analyst at Madison Ave Corp, you'll be diving into a dynamic role that revolves around enhancing customer experiences and optimizing service delivery. Your day will include responding to customer requests over the phone and through our system, taking care of everything from account openings to handling wire processing. You'll be at the heart of our operations, managing various tasks such as processing payments and transfers, troubleshooting customer issues, and even assisting in the onboarding of new clients. You’ll also support our Relationship Managers by preparing essential documents, tracking vendor invoices, and managing data entry tasks. Additionally, attending weekly meetings, preparing ICC reports, and maintaining essential compliance logs will solidify your position as a vital team player. To thrive in this role, we’re looking for someone with a relevant degree or equivalent experience, showcasing exceptional customer service and communication skills. Are you organized, detail-oriented, and ready to tackle challenges head-on? If that sounds like you, we encourage you to apply and be part of a company that truly values diversity and fosters a supportive working environment.

Frequently Asked Questions (FAQs) for Client Support Analyst Role at Santander

What are the essential responsibilities of a Client Support Analyst at Madison Ave Corp?

As a Client Support Analyst at Madison Ave Corp, your primary responsibilities involve managing customer requests via phone and systems, handling account-related inquiries, wire processing, and troubleshooting issues. You'll also support Relationship Managers, prepare reports, and assist with loan-related tasks, ensuring smooth interactions for customers.