Patient Coordinator (Medical Receptionist - Full Time): Upper West Side - job 1 of 2

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include managing incoming phone calls, scheduling appointments, and providing support to both patients and healthcare providers. You'll also be responsible for creating a positive atmosphere for patients, understanding their needs, managing the flow of patient information, and performing inventory and supply management tasks as needed.

To qualify for the Patient Coordinator position at Schweiger Dermatology Group, you need previous healthcare experience, ideally within a medical receptionist role. Familiarity with EMR software and patient scheduling systems is preferred, along with strong communication and organizational skills. Candidates should be professional, reliable, and dedicated to excellent patient relations.

The work schedule for the Patient Coordinator position at Schweiger Dermatology Group requires full-time availability, covering 30+ hours during business hours from Monday through Friday, with some rotating Saturday shifts. Flexibility is important as you may be asked to cover for teammates when necessary.

Full-time Patient Coordinators at Schweiger Dermatology Group enjoy benefits such as medical, dental, and vision insurance, a 401K plan, and company-sponsored short-term disability coverage. There's also a unique perk of having an additional personal holiday for your birthday, along with employee discounts on our products and services.

While prior experience in a dermatology or medical environment is preferred, it is not an outright requirement for the Patient Coordinator position at Schweiger Dermatology Group. What matters most is having healthcare experience and a committed attitude towards delivering exceptional patient care.

To manage multiple patient inquiries, prioritize effectively by assessing urgency and scheduling tasks accordingly. Acknowledge all inquiries promptly, and use a patient-centered approach to maintain a welcoming and professional tone while addressing needs.

In an interview, share a specific scenario where you used active listening to understand the issue, maintain calmness, and work towards a solution collaboratively. Emphasize the importance of empathy and communication in conflict resolution.

Discuss specific EMR software you have experience with and how you utilized them to streamline patient scheduling and information management. Highlight your computer skills and adaptability to learn new software quickly as an asset.

Explain your approach to managing time efficiently, like listing tasks and assessing priority based on urgency. Mention how to stay flexible and collaborative with teammates to ensure all patient needs are met in a timely manner.

Make it clear that maintaining patient confidentiality is paramount by adhering to HIPAA guidelines. Describe how you handle sensitive information with care and ensure secure data management practices.

Discuss your strategies for controlling stress, such as taking brief moments to regroup, staying organized, and utilizing a positive mindset. Emphasize teamwork and effective communication as ways to alleviate pressure.

Explain your immediate steps to investigate the discrepancy, ensuring accuracy and transparency. Discuss how you would communicate necessary corrections to the concerned parties, prioritizing patient safety and compliance.

Express your admiration for Schweiger Dermatology Group’s commitment to patient care and workplace culture. Discuss how your values align with their mission and your eagerness to contribute positively to the team's environment.

Share your methods for staying informed, such as attending webinars, participating in professional networks, or engaging in relevant literature. Emphasize a proactive approach to continuous learning and professional development.

Discuss your philosophy on patient-centered service, emphasizing active listening, empathy, and clear communication. Mention strategies for gathering patient feedback to improve service and create a welcoming atmosphere.