Patient Coordinator (Medical Receptionist - Part Time) - Stamford - job 1 of 2

As a Patient Coordinator at Schweiger Dermatology Group, you will be responsible for managing front office tasks, which includes answering phone calls, scheduling appointments, and ensuring a welcoming environment for patients. Your role will also involve anticipating providers' needs to facilitate efficient patient care while keeping inventory stocked and managing necessary supplies.

To qualify for the Patient Coordinator position at Schweiger Dermatology Group, candidates should have previous healthcare experience, preferably as a medical receptionist. Knowledge of EMR software and patient scheduling systems is beneficial, along with strong communication, organizational, and interpersonal skills.

The part-time Patient Coordinator position at Schweiger Dermatology Group involves working less than 30 hours per week, specifically from 3:30 PM to 7:30 PM, Monday through Friday, with some rotating Saturdays from 8 AM to 1 PM, allowing for flexibility in your schedule.

At Schweiger Dermatology Group, you can expect a positive work environment that prioritizes team collaboration and the Ultimate Patient Experience. We foster a culture of ongoing training, support, and employee engagement, ensuring that both staff and patients feel valued and cared for.

Yes! Part-time employees at Schweiger Dermatology Group enjoy benefits such as dental and vision coverage starting on the 1st of the month after hire, eligibility for a 401K plan after 30 days of employment, and employee discounts on skin care products and cosmetic services.

To handle a difficult patient effectively, I would first listen actively to their concerns without interruption, empathizing with their situation. I would validate their feelings and seek to resolve their issues promptly, whether it means finding a timely appointment or addressing a mistake delicately, aiming to enhance their overall experience.

In a busy medical office, I prioritize tasks based on urgency and importance. Using tools like calendars for appointment scheduling and checklist systems helps me stay organized, ensuring I allocate time for patient calls, paperwork, and collaborating with team members without missing a beat.

I have extensive experience using EMR software to manage patient records, schedule appointments, and maintain data accuracy. I'm comfortable navigating various systems and can quickly adapt to new software, always ensuring confidentiality and compliance with healthcare regulations.

Customer service is at the heart of a Patient Coordinator's role. Providing excellent service fosters trust and reassurance, helping patients feel valued and respected. I believe that creating a welcoming environment and being responsive to patient needs contribute to a positive patient experience.

Overcoming communication barriers starts with active listening, clarity, and empathy. I like to encourage patients to express their concerns freely, and if necessary, I utilize visual aids or written instructions. I am also sensitive to cultural differences, ensuring that language or any other barriers are addressed to facilitate smooth communication.

I was drawn to Schweiger Dermatology Group because of its reputation for delivering exceptional patient care and commitment to employee growth. The opportunity to work in a collaborative environment where both patients and employees thrive aligns perfectly with my professional aspirations.

Ensuring accuracy in scheduling appointments involves double-checking entries as I input them into the system, confirming patient details, and using reminders effectively. I also maintain open communication with providers and colleagues to prevent scheduling conflicts and enhance workflow.

Handling multiple tasks requires prioritization and staying organized. I break my workload into chunks and focus on one task at a time while setting clear deadlines for each. If interruptions arise, I adapt and re-categorize tasks based on their urgency, ensuring nothing falls through the cracks.

Key skills for a Patient Coordinator include strong communication abilities, excellent organizational skills, and the capacity to work harmoniously within a team. The ability to multitask while maintaining a calm demeanor is also vital for ensuring patients receive a timely and satisfying experience.

In my previous role, I implemented a follow-up system that checked on patients after visits to address any additional needs or questions they might have. This proactive approach not only improved patient satisfaction but also strengthened the doctor-patient relationship, as patients felt more cared for and connected.