Leasing Consultant

As a Leasing Consultant at Scully, you will guide potential residents through the home-finding process, engage in meaningful conversations, and demonstrate the unique benefits of your community. You will maintain clear communication throughout the leasing process and provide excellent customer service, ensuring a smooth and positive experience for residents.

To become a Leasing Consultant at Quiet Waters Apartment Homes, candidates typically need a college degree or equivalent experience, strong customer service skills, and a talent for engaging in conversation across various communication channels. A polished professional appearance and sales acumen are also important for this role.

At Scully, new Leasing Consultants receive comprehensive training that prepares them to excel in their roles. This includes hands-on experience, mentorship from seasoned team members, and access to resources that enhance their sales and customer service skills, helping you feel confident and knowledgeable.

Absolutely! Scully is dedicated to promoting from within and offers numerous opportunities for career growth. As a Leasing Consultant, you’ll have pathways to advance to senior roles, property management, or even corporate positions, depending on your interests and performance.

Scully offers a competitive benefits package for Leasing Consultants, including health and dental insurance, a 401k savings plan, paid time off, employee housing discounts, and even pet insurance. Our family-oriented culture ensures that your well-being is a priority.

When facing difficult customers, it's crucial to stay calm and listen carefully to their concerns. Show empathy and understanding, and aim to find a solution together, demonstrating your problem-solving skills and commitment to service.

In your response, highlight a specific instance where you built rapport with a customer, identified their needs, and presented them with compelling reasons to choose your community, ultimately leading to a successful lease agreement.

Effective communication strategies include following up promptly after initial contact, using various channels such as phone, text, and email, and sending personalized messages that address the individual's specific needs or interests.

Customer service is vital for a Leasing Consultant because it fosters trust and loyalty, encouraging residents to choose your community and recommend it to others. Excellent service creates a positive reputation, which is essential for attracting new tenants.

Before the interview, research Quiet Waters Apartment Homes. Focus on unique features, facilities, or community events that resonate with potential residents, showing that you’re engaged and ready to represent the brand.

Discuss your approach to prioritizing tasks by focusing on customer needs first while balancing administrative responsibilities. Mention creating to-do lists or using software that helps you keep track of follow-ups and deadlines.

Express your familiarity with various social media platforms and provide examples of how you might use them to engage with potential residents, share community updates, and enhance the visibility of Quiet Waters Apartment Homes.

Share your passion for helping people find their homes and the thrill of making a positive impact in their lives. Discuss the satisfaction that comes from successfully matching residents with properties that meet their needs.

Describe techniques you use to manage stress, such as staying organized, maintaining a positive mindset, or seeking support from your team. Highlight the importance of self-care and preserving work-life balance during hectic times.

Use this question to demonstrate your adaptability by sharing a specific instance where you successfully learned a new system or process. Highlight the resources you utilized and how you implemented your knowledge to achieve successful outcomes.