National Account Manager

As a National Account Manager at Samsung Australia, your key responsibilities include managing relationships with retail partner accounts, executing strategic account plans, and driving sales growth. You will oversee product distribution and marketing, plan for new product launches, and ensure your accounts receive regular training. Your role will also involve holding forecasting meetings and collaborating closely with various internal teams to ensure alignment and meet KPIs.

To apply for the National Account Manager position at Samsung Australia, you should have at least 5 years of experience in a similar role. Strong commercial acumen, sales enthusiasm, and exceptional interpersonal skills are crucial. You need to demonstrate your ability to influence stakeholders and work collaboratively across teams, as well as exhibit creative problem-solving abilities within a customer-centric framework.

Samsung Australia places a strong emphasis on employee development, especially for positions like National Account Manager. You can look forward to ongoing professional development opportunities, which include training and resources designed to enhance your skills and career trajectory. Additionally, Samsung offers a competitive remuneration package to reward your talent and hard work.

In your role as National Account Manager at Samsung Australia, you’ll be involved in the management of a diverse range of mobile products including smartphones, tablets, wearables, and possibly emerging technology. You will oversee the launch of these new devices within your accounts, ensuring proper stock levels and promotional strategies are put in place to maximize market penetration.

A National Account Manager at Samsung Australia can enjoy several benefits, including a competitive remuneration package, free on-site parking, generous discounts on Samsung products, and access to discounts across 400+ retail partners. The company also promotes a culture that prioritizes employee well-being and professional growth, providing the tools needed to achieve success.

When asked about building relationships with retail partners, emphasize your strategy for establishing trust and open communication. Share specific steps you take to understand their business needs and how you leverage your organizational skills to develop mutually beneficial account plans.

In your answer, detail your role in a specific product launch. Highlight how you coordinated various teams, managed timelines, and ensured all aspects like marketing and training were executed efficiently. Use metrics to demonstrate the success of the launch.

Talk about your planning and analytical skills by explaining how you set budgets based on historical data, continuously monitor expenses, and adjust plans as necessary. Provide examples of how you measured ROI and ensured successful promotional outcomes.

For this question, discuss your past experiences of conducting training sessions, the importance of communication, and how you engage with retail staff to ensure they have the necessary knowledge about the products. Mention any tools or methods you've used to facilitate learning.

Answer by outlining a specific negotiation scenario, focusing on the strategies you utilized to understand the other party's perspective, maintain open dialogue, and find a win-win resolution. This demonstrates your negotiation skills and adaptability.

Share the key performance indicators (KPIs) you prioritize, such as sell-in and sell-out data, market share analysis, and promotional effectiveness. Discuss how you utilize these metrics to formulate strategies that drive sales growth.

Explain your organizational methods, such as using project management tools or maintaining a systematic calendar. Highlight how you prioritize tasks to ensure each account receives the attention it needs, ensuring timely follow-ups and reporting.

Discuss how market analysis informs your decisions and strategies, including understanding competitor positioning, identifying market trends, and developing strategic account plans. Provide examples of how you’ve successfully implemented insights from market analysis.

Describe your conflict resolution skills by outlining your approach to addressing disagreements. Focus on the importance of open communication, finding common ground, and working collaboratively toward solutions that benefit both parties.

In your response, connect your motivation to key aspects of the job, such as achieving sales targets, fostering strong partnerships, and driving innovative solutions that enhance customer satisfaction. This shows your passion and alignment with the company's values.