Customer Service Specialist

As a Customer Service Specialist at SSB&T, you will be responsible for a variety of tasks including processing daily reports, managing dormant accounts, answering banking questions, troubleshooting system errors, and providing support for miscellaneous customer requests. Your role is pivotal in ensuring high levels of customer satisfaction and aligns with our core values.

To qualify for the Customer Service Specialist position at SSB&T, candidates should have at least a High School diploma or a General Education Degree (GED). Additionally, excellent customer service skills, strong communication abilities, and the ability to multi-task effectively are crucial for success in this role.

Key skills for a Customer Service Specialist at SSB&T include exceptional customer service and phone etiquette, a strong work ethic, accuracy and organization, as well as the ability to work efficiently under deadlines. These skills will enable you to handle customer inquiries effectively and contribute positively to our dynamic team.

SSB&T is dedicated to the professional growth of its Customer Service Specialists. We provide ongoing training and development opportunities, allowing you to enhance your skills and knowledge in banking services while fostering an environment that encourages career advancement within the company.

A typical day for a Customer Service Specialist at SSB&T involves interacting with customers, resolving their banking issues, processing reports, and collaborating with team members on various tasks. This position offers diverse experiences that keep your workday engaging and fulfilling.

When answering this question, share specific examples from your past experiences that highlight your ability to handle customer inquiries and resolve issues effectively. Mention situations where you went above and beyond to ensure customer satisfaction.

Demonstrate your organizational skills by discussing methods you use to prioritize tasks and manage your time effectively. Describe any tools or strategies you use to maintain high standards of accuracy even when juggling multiple responsibilities.

Discuss your problem-solving process, starting from understanding the customer's concern to identifying the root cause and resolving the issue efficiently. Provide an example that illustrates your troubleshooting skills in action.

Share a specific instance where you dealt with a challenging customer. Explain how you listened, empathized, and found a resolution that satisfied the customer while maintaining professionalism.

Highlight your customer service strengths, relevant experience, and how they align with SSB&T's core values. Be sure to express your enthusiasm for working in a team and contributing to a positive customer experience.

Explain your approach to continuous learning, such as following industry news, participating in training, or seeking mentorship from experienced colleagues. This shows your commitment to delivering the best service possible.

Share a specific example of a report you were responsible for. Describe the process you followed, the challenges you faced, and how your attention to detail helped ensure its accuracy.

Discuss qualities such as empathy, effective communication, problem-solving skills, and the ability to work under pressure. Relate these qualities to your experiences and how they have helped you succeed in customer service roles.

Think about your collaborative experiences and convey how you value open communication and supporting your team members. Provide examples of how you've worked successfully in teams to achieve common goals.

Be honest about your availability, whether it's full-time or part-time. If there are specific constraints, such as studying or other commitments, communicate them while emphasizing your eagerness to work with SSB&T.