Disaster Relief Customer Service Agent
Overview
Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees.
This position will provide disaster releif support to those impacted by catastrohic weather. Agents are expected to provide exceptional customer service support via phone while following protocols and guidelines. Agents will use various web-based systems to answer customer inquiries.
This is a temporary position. This requisition is being posted to build a talent pipeline for future needs.
At this time, Senture can only offer employment to individuals located in the following states: AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, TN, TX, VA.
Qualifications
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Must be able to obtain and maintain require clearance level
Candidates must meet the following requirements to work from home:
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
- Must be able to meet the minimum internet speed requirements for specific program
- Hotspots, satellite and wireless internet service is NOT allowed for this role.
Responsibilities
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Outbound calling for surveying to obtain client specific information.
- Shift and Schedule adherence.
Note regarding assessments: When you submit your application, you will see a page titled "Digital Interview" at the end. This page includes a link to access your assessments. Please wait for the link to load completely, then click on it to begin your assessments. Completing these assessments is a mandatory part of the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Average salary estimate
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As a Disaster Relief Customer Service Agent at Senture, you’ll be at the forefront of helping individuals affected by catastrophic weather events. Working remotely, you'll join our dedicated team focused on providing top-notch customer care through both inbound and outbound calls. Your role will involve addressing customer inquiries with patience and professionalism, ensuring that each person feels heard and cared for during a challenging time. You’ll follow specific protocols and guidelines designed to enhance customer experiences and aid those in need. Utilizing a range of web-based systems, you'll document inquiries and keep customer information accurate and up-to-date. This temporary position is perfect if you're located in one of our qualifying states, such as FL or TX, and have a strong customer service background. We value our employees just as much as our customers, offering a supportive work environment where your growth and success are priorities. If you’re eager to make a difference while working from home, Senture is the right place for you to shine.
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