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Advisory Solution Consultant - Customer Industry Workflows - job 3 of 5

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets

Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs

Develop client partner relationships

Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement

Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics

Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

Stay current on competitive analysis and market differentiation

Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications

Industry experience in Manufacturing, Technology, or Telco desirable

Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions

Experience working collaboratively with product management, product marketing, partners, and professional services

Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence

Travel, as necessary

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $<>, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$135000 / YEARLY (est.)

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$120000K

$150000K

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What You Should Know About Advisory Solution Consultant - Customer Industry Workflows, ServiceNow

If you're looking to make a significant impact in the tech world, the Advisory Solution Consultant - Customer Industry Workflows at ServiceNow in Seattle is a fantastic opportunity! At ServiceNow, we're all about transforming how businesses work using our innovative AI-enhanced cloud platform. As an Advisory Solution Consultant, you'll play a pivotal role in guiding clients through their unique challenges, helping them discover smarter solutions that meet their needs. In this position, you'll lead discovery workshops, collaborate with clients to tailor our services to their journey, and act as the go-to expert for both industry insights and technical solutions. Your knowledge will not only drive sales but also influence the future trajectory of our product offerings. We're looking for someone who has experience integrating AI into business processes and has a robust background in pre-sales consulting, especially in the realm of Enterprise Applications. If you're excited about technology and enjoy building relationships, this role is perfect for you! Plus, at ServiceNow, we value diverse backgrounds, encouraging talented individuals from all paths to apply. With a competitive compensation package and a focus on inclusive culture, you'll be joining a company that's truly at the forefront of innovation. We can't wait for you to be part of our mission to make the world work better for everyone.

Frequently Asked Questions (FAQs) for Advisory Solution Consultant - Customer Industry Workflows Role at ServiceNow

What are the main responsibilities of an Advisory Solution Consultant at ServiceNow?

As an Advisory Solution Consultant at ServiceNow, your primary responsibilities include leading discovery workshops to identify client challenges, developing tailored solutions, guiding strategic programs in top accounts, and serving as a technical and industry expert during sales cycles. You'll also collaborate with cross-functional teams and provide feedback to influence our product roadmap.