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Senior Executive Assistant

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks.
Draft and prepare routine and advanced correspondence including emails, presentations and reports. Review outgoing correspondence for accuracy, format consistency, signatures and conformance with executive procedures.
Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities. Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining Leadership expenses/credit card reconciliation.
Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining Leadership expenses/credit card reconciliation.
Identify needs and issues within the organization and initiate solutions.
Assist internal departments with the setup of new hires.
Assist new hires with processes including expense reporting and travel systems and other internal tools.
Compile, prepare and process Leadership expenses and credit card reconciliation where needed.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years' experience supporting VP level
Experience managing a variety of high priority projects from multiple management and professional levels
Desire to grow and take on your own projects while meeting deadlines
Exceptional soft-skills
Experience with Zoom, Microsoft Office suites (Word, Excel, PowerPoint, Outlook), Box, Concur and Google Docs
Experience handling confidential materials

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$105000 / YEARLY (est.)

min

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$90000K

$120000K

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What You Should Know About Senior Executive Assistant, ServiceNow

Looking for an exciting opportunity to make a difference at ServiceNow? As a Senior Executive Assistant in Waltham, Massachusetts, you'll play a crucial role in supporting our leadership team. In this dynamic position, you’ll be responsible for managing diverse calendars, scheduling appointments, and mastering the art of organization. Your exceptional skills will help you draft and prepare both routine and complex correspondence, ensuring every detail is polished and professional. You’ll also assist in optimizing scheduling, making decisions about short-term priorities, and arranging all necessary travel while keeping everything in line with our company procedures. At ServiceNow, we embrace innovation; your ability to leverage AI-powered tools and insights will enhance our workflows and decision-making processes. With over a decade of experience supporting VP-level executives, you understand the importance of confidentiality and can manage a variety of high-priority projects. If you are enthusiastic, detail-oriented, and ready to contribute to a global leader in technology, we want you to join us in making the world work better for everyone!

Frequently Asked Questions (FAQs) for Senior Executive Assistant Role at ServiceNow

What are the key responsibilities of a Senior Executive Assistant at ServiceNow?

As a Senior Executive Assistant at ServiceNow, you'll manage complex calendars, coordinate appointments, and prepare professional correspondence. Your duties will include optimizing the usage of time for leadership, making decisions on priorities, and organizing travel arrangements while ensuring adherence to company policies.