Job details

Senior Process Engineer

Get a free resume review

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

NOTE Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian Citizen residing in Australia.

What you get to do in this role

Process Mapping, Value Chain Analysis, KPI management and reporting, Establish Business Value Outcomes, get hands on and guide ServiceNow teams to Operational Excellence.
Perform Continuous Improvement exercises, identifying and removing waste within our internal processes, and executing operational improvement opportunities that will delight our customers.
Aid Compliance teams engaged in Audit, Documentation, Training, Risk Assessment and other Compliance related deliverables.
Manage issues arising from failed audits to ensure successful execution of related tasks.
Support and or participate in the delivery of new or updated services and infrastructure to increase productivity and enhance the end user experience.
Build relationships with the partner teams to collaborate, design and develop innovative approaches, capabilities, and superior solutions for customer support ranging from simple to complex.
Develop key performance indicators to measure success within technical domain.

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

In order to be successful in this role, we need someone who has previous experience or an aptitude and interest in learning for following disciplines:

Process Engineering
Continuous Improvement
Lean Six Sigma
Organisational and Operational Change Management
Problem Management
Operations Analysis
ITIL V3
Project Management

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

What You Should Know About Senior Process Engineer, ServiceNow

At ServiceNow, we’re on a mission to make the world work better for everyone, and we want you to be a part of our journey! As a Senior Process Engineer based in our stunning Sydney office at 680 George Street, you’ll play a pivotal role in driving operational excellence and leading transformative projects across the board. Your expertise in process mapping, value chain analysis, and KPI management will enable you to establish business value outcomes that elevate our service delivery. You’ll dive into continuous improvement exercises, pinpointing waste in our internal processes while delivering solutions that not only meet but exceed customer expectations. Collaboration is key in this role, as you’ll be forging strong connections with partner teams to design innovative solutions that enhance productivity and user experiences. Plus, your contributions will support our compliance efforts throughout various audits and documentation processes. We seek someone who has a keen interest or experience in integrating AI into work processes. If you have a background or an eagerness to dive into disciplines like Process Engineering, Lean Six Sigma, and Operations Analysis, we want to hear from you! Here at ServiceNow, we value diversity and inclusivity, ensuring that every innovative mind has a place in our team, regardless of the path they’ve taken. Are you ready to dream big and drive change? Join us, and let’s make the world work better together!

Frequently Asked Questions (FAQs) for Senior Process Engineer Role at ServiceNow

What are the main responsibilities of a Senior Process Engineer at ServiceNow?

The Senior Process Engineer at ServiceNow will mainly engage in process mapping, value chain analysis, and KPI management to drive operational excellence. They will also lead continuous improvement initiatives, identifying waste in processes, and work closely with compliance teams to support audits and risk assessments. Building relationships with partner teams and developing innovative solutions to enhance customer experiences will also be crucial components of the role.