Senior Staff Capacity Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Capacity Engineer will be responsible for designing, implementing, and optimizing capacity management strategies to ensure optimal resource utilization for the company's infrastructure. This role requires deep technical knowledge of infrastructure and systems, as well as experience in capacity planning, performance monitoring, and resource allocation.

What you get to do in this role:

• Develop and maintain a comprehensive capacity management strategy for the company's infrastructure and systems, including servers, storage, networks, and applications.
• Monitor resource utilization and identify areas for improvement, proactively making recommendations for optimization.
• Collaborate with cross-functional teams to ensure that capacity planning aligns with business objectives and operational constraints.
• Design and implement performance monitoring and reporting systems to track key performance indicators and identify trends in resource utilization.
• Develop and maintain capacity models and forecasting tools to inform resource allocation decisions.
• Develop and maintain documentation related to capacity planning processes and procedures.
• Identify and troubleshoot issues related to resource utilization.
• Analyze system performance data to identify opportunities for optimization and make recommendations to improve system performance and scalability.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelors or Advanced degree in Computer Science, Information Systems, or a related field preferred,
• 10+ years of experience in capacity planning, performance monitoring, or related role
• Strong technical skills in infrastructure and systems, including servers, storage, networks, and applications.
• Experience with capacity modeling and forecasting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of project management principles and methodologies.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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