Job details

Sr Sales Operations Analyst

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
Analyze and review current customer licensing, products and usage and identify new revenue opportunities
Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
Review Quotes and Order Forms for accuracy and completeness.
Ensure all Orders are approved within pricing and discount policies.
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
Support sales organization’s requirement for Customer licensing compliance
Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices
Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration
Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics
Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool

Qualifications

To be successful in this role you have:

2-4 years of proven experience of Sales Operations in a software sales organization
Organized, with excellent attention to detail and the ability to work in a fast-paced environment
Proficient in PPT, Word, and Excel
Experience with a CRM system
Has been in a role supporting Sales Reps and Sales Territories
Strong listening, analytic and organizational skills
Team Player with positive attitude ready to work in a fast-paced environment
Excellent analytical and problem-solving skills with ability to drive conflict resolution
Excellent interpersonal, written and verbal communication
Ability to work in an aggressive, fast paced environment managing multiple priorities
Must be hands-on with solid attention detail
Selling Software as a Service is a plus
Results Driven

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Sr Sales Operations Analyst, ServiceNow

At ServiceNow, we're seeking a Sr Sales Operations Analyst who will play a key role in our dynamic sales team based in the vibrant city of Dublin. In this role, you’ll dive deep into our sales forecasting processes, collaborating with Sales Management to ensure accurate and actionable results from pipeline reviews. Your analytical skills will be put to use as you assess customer licensing and product usage, identifying new revenue opportunities that drive the business forward. We believe in innovative solutions, so your creativity in suggesting pricing strategies will be highly valued. Working cross-functionally, you'll liaise with Finance, Legal, and Deals Desk to ensure orders align with our pricing policies. If you're someone who enjoys supporting a fast-paced sales environment, this role will also have you collaborating with Sales Managers and the Channel & Alliance team to develop operational best practices and training. Your experience with CRM systems and your organizational prowess are critical as you maintain visibility into our sales performance metrics. At ServiceNow, we’re not just about work – we’re about making it better for everyone, and you could be a part of this exciting journey. Ready to make your mark with us?

Frequently Asked Questions (FAQs) for Sr Sales Operations Analyst Role at ServiceNow

What are the key responsibilities of the Sr Sales Operations Analyst at ServiceNow?

The Sr Sales Operations Analyst at ServiceNow is responsible for attending forecast meetings, analyzing customer licensing and product usage, suggesting pricing solutions, ensuring order accuracy, and developing operational best practices. The role also involves collaborating with multiple stakeholders, including Sales Managers and the Channel & Alliance team, to drive revenue and improve salesforce efficiency.