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Staff Inbound Product Manager - job 2 of 4

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
Communicate product priorities and build consensus
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

To be successful in this role you have:

8+ years of software product management experience
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Drive solution development through big-picture solution development
Ability to serve as a team lead and coach employees at lower level

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$140000 / YEARLY (est.)

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$120000K

$160000K

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What You Should Know About Staff Inbound Product Manager, ServiceNow

Are you ready to take the next step in your career? ServiceNow is on the lookout for a passionate and innovative Staff Inbound Product Manager to join our dynamic team in Hyderabad, India. In this exciting role, you will lead product strategy and have the rare opportunity to influence how we grow towards a $10B+ revenue target. Your skills in communicating complex product priorities will be essential as you advocate for user-centric solutions. Collaborating with various teams, you’ll guide projects from concept through production, ensuring high-quality products that delight our customers. You’ll dive deep into usability studies and market analysis to transform customer feedback into actionable improvements while fostering relationships and understanding customer needs like no one else. With a firm belief in inclusivity, we encourage candidates from diverse backgrounds to apply, welcoming unique perspectives that contribute to our growth. If you have over 8 years of software product management experience and a curiosity for leveraging AI in work processes, you might just be the person we need! Join us on this adventure, and let's work better together at ServiceNow.

Frequently Asked Questions (FAQs) for Staff Inbound Product Manager Role at ServiceNow

What are the key responsibilities of a Staff Inbound Product Manager at ServiceNow?

As a Staff Inbound Product Manager at ServiceNow, your primary responsibilities include leading product strategy to drive growth, communicating product priorities effectively, and collaborating with various teams to ensure smooth project development. You will also transform customer insights into product requirements to enhance user satisfaction.