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Hotel General Manager

Job Description

Do you have a proven track record of success in hotel management and desire to grow your career to the next level? As a General Manager for Holiday Inn Cincinnati - Liberty Way, you'll have the opportunity to apply what you know, strengthen leadership skills, and much more.

The Holiday Inn Cincinnati - Liberty Way has completed a major renovation and is set up for success in 2024. You will be responsible for maintaining a team of 15 team members ranging from the front desk, housekeeping, bar & restaurant. This is an excellent opportunity to step into an existing dedicated operations team and ramp up sales for the property.

We offer a competitive package of benefits and compensation, including Health, Dental, Vision, and a rewarding bonus structure.

Upon opening the hotel, as a General Manager you will:

  • Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
  • Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best.
  • Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management and can drive profit to the bottom line through strong financial controls.
  • Build a rapport with ownership. You partner closely with your owner and work to understand their priorities and exceed their expectations.

Commitment to Task:

  • Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills:

  • Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. You will regularly use a computer and different software.

Flexibility:

  • Adapts and changes the course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative:

  • Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.

Managing Execution:

  • Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Teamwork:

  • Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

Qualifications

    Qualifications:

    • Minimum of 2 years Hotel Management Experience (IHG Hotels experience preferred, but not required).
    • Opera Property Management System Experience preferred.
    • Proven record of independent, self-motivated work habits.
    • Ensuring customer satisfaction.
    • Execute reporting in a timely and accurate manner.
    • Ability to focus on the big picture as well as individual results.
    • Possess the ability to maximize hotel revenue through defined market segmentation.
    • History of superior controls and financial performance.
    • Excellent relationship-building skills.
    • Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures.
    • Maintain active and visible position in the local community and industry.

    Additional Information

    WHAT WE CAN OFFER YOU:

    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Vision insurance
    • Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts

    Schedule:

    • 8 hour shift
    • On call
    • Rotating weekends

    Average salary estimate

    $70000 / YEARLY (est.)
    min
    max
    $60000K
    $80000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Hotel General Manager, Seva Hospitality

    Are you ready to take the reins as the General Manager at the Holiday Inn Cincinnati - Liberty Way? If you have solid hotel management experience and are excited about driving success in a beautiful, newly renovated property, we want to hear from you! As the General Manager, you'll oversee a dedicated team of 15, ensuring that every guest experience is exceptional. You're not just managing the hotel; you're inspiring your team to deliver outstanding service and build strong relationships with ownership and guests alike. Your focus will range from sales and marketing strategies to financial management and operational efficiency. The holiday season has never been a better time to join a thriving hospitality team like ours! You'll harness your leadership skills, creativity, and passion for excellence to ramp up sales and boost the hotel’s success as we step into 2024. Our benefits package is competitive and includes health, dental, vision, and a generous bonus structure. In this role, you’ll be the driving force behind our operational excellence, leading your associates to reach new heights. You’ll need strong communication skills to effectively manage a diverse team and handle challenges with professionalism. With your proactive approach and ability to navigate every aspect of hotel management, you'll create a welcoming atmosphere for guests and staff. If you’re a natural coach who loves to inspire and lead, come join us at Holiday Inn Cincinnati - Liberty Way and help us make history in the hospitality industry.

    Frequently Asked Questions (FAQs) for Hotel General Manager Role at Seva Hospitality
    What are the responsibilities of the Hotel General Manager at Holiday Inn Cincinnati - Liberty Way?

    The Hotel General Manager at Holiday Inn Cincinnati - Liberty Way is responsible for overseeing all hotel operations, which includes managing staff across the front desk, housekeeping, and food and beverage departments. You'll strategize sales and marketing campaigns, manage budgets, and ensure exceptional customer service, securing a profitable operation while maintaining a positive atmosphere for guests and team members.

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    What qualifications are needed to become a Hotel General Manager at Holiday Inn Cincinnati - Liberty Way?

    To qualify for the Hotel General Manager position at Holiday Inn Cincinnati - Liberty Way, applicants should have a minimum of 2 years of hotel management experience, preferably with IHG Hotels. Familiarity with Opera Property Management System is a plus, along with strong financial acumen and the ability to deliver excellent customer satisfaction results.

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    What type of benefits can a Hotel General Manager expect at Holiday Inn Cincinnati - Liberty Way?

    As a Hotel General Manager at Holiday Inn Cincinnati - Liberty Way, you can expect a competitive benefits package that includes dental, health, and vision insurance, along with employee discounts on stays. The position also offers flexible scheduling options and opportunities for a bonus based on performance, ensuring your hard work is rewarded.

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    How does the Hotel General Manager at Holiday Inn Cincinnati - Liberty Way drive team success?

    The Hotel General Manager at Holiday Inn Cincinnati - Liberty Way drives team success by fostering a positive work environment, inspiring associates through effective communication, and mentoring them to deliver top-notch service. Leading by example, they also encourage teamwork and open discussions to capitalize on ideas that enhance guest experience and operational efficiency.

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    What skills are important for a Hotel General Manager at Holiday Inn Cincinnati - Liberty Way?

    Essential skills for a Hotel General Manager at Holiday Inn Cincinnati - Liberty Way include exceptional leadership capabilities, effective communication, strong financial management, and strategic planning. The ability to adapt to change and prioritize multiple tasks effectively is also crucial, enabling the manager to maintain high operational standards and exceed guest expectations consistently.

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    Common Interview Questions for Hotel General Manager
    What inspired you to pursue a career as a Hotel General Manager?

    Your answer should reflect a passion for hospitality and leadership. Discuss experiences that sparked your interest in hotel management, such as memorable guest interactions, leadership roles you've held, or particular achievements you've accomplished in your career.

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    How do you handle difficult guests or conflict within the team?

    Explain your approach to conflict resolution, emphasizing listening, empathy, and effective communication. Share a specific example where you successfully managed a challenging situation, showcasing your professionalism and commitment to customer satisfaction.

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    What strategies would you implement to increase hotel revenue?

    Describe strategies such as targeted marketing campaigns, special promotions, optimizing pricing through dynamic revenue management, and enhancing customer experiences. Emphasize data-driven decision-making and the importance of understanding market segmentation.

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    How do you motivate your team?

    Share your techniques for motivating a team, such as setting clear goals, providing regular feedback, and recognizing individual and team achievements. An example of a time when you inspired your team to achieve a specific goal would be particularly impactful.

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    Can you describe your experience with budgeting and financial management?

    Discuss your expertise in preparing and maintaining budgets, your proficiency with financial reports, and how you have successfully identified and implemented cost-saving measures or revenue enhancements in previous roles.

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    What is your approach to ensuring exceptional customer service?

    Outline your philosophy on customer service, highlighting the importance of training staff, fostering a culture of hospitality, and consistently seeking feedback to improve. Use a specific example to illustrate your commitment to meeting and exceeding guest expectations.

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    How do you stay updated with industry trends in hospitality?

    Discuss your strategies for staying informed, such as attending industry conferences, participating in professional organizations, and following hospitality publications. Demonstrate your commitment to continuous learning and adaptation.

    Join Rise to see the full answer
    What methods do you use to promote effective teamwork?

    Explain how you foster a team-oriented environment through open communication, collaboration on projects, and team-building activities. Provide an example of a successful initiative that promoted teamwork and improved staff morale.

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    How do you prioritize tasks when managing multiple projects?

    Describe your approach to prioritization, which may include creating detailed action plans, staying organized with project management tools, and regularly assessing progress. Show your ability to adapt as priorities shift while maintaining focus on team goals.

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    Why do you want to work as the General Manager for Holiday Inn Cincinnati - Liberty Way?

    Express your enthusiasm for the brand and the specific property. Share what excites you about this opportunity, whether it's the renovations, the team, or the community, and how your skills and values align with the hotel’s objectives and future vision.

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    EMPLOYMENT TYPE
    Full-time, on-site
    DATE POSTED
    March 31, 2025

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