IT Contract Manager

To be considered for the IT Contract Manager position at SGS, candidates should have a Bachelor's degree in computer science or equivalent experience, particularly within large, multinational environments. Fluency in English is mandatory, while Spanish is an advantage. Experience managing IT contracts, financial contract aspects, and familiarity with license and subscription management are also essential. Candidates should possess excellent communication skills to work effectively with diverse teams.

The IT Contract Manager at SGS is responsible for overseeing the entire lifecycle management of IT contracts, which includes driving improvements in contract execution and maintaining supplier relationships. Key responsibilities involve proactive management of contract terminations, extensions, and renewals, as well as establishing supplier management strategies and monitoring license usage. You will also work closely with internal stakeholders to ensure alignment with business objectives.

Effective IT contract management at SGS involves fostering strong relationships with suppliers, implementing supplier management practices, and continuously assessing supplier performance against established criteria. As an IT Contract Manager, you will need to analyze contract data meticulously, drive co-innovation with suppliers, and ensure clear communication with stakeholders for successful contract execution aligned with the organization's IT objectives.

At SGS, the work environment for an IT Contract Manager is collaborative and inclusive. Employees enjoy a hybrid working model, which allows flexibility while still fostering teamwork. Being part of a global leader in inspection and certification means you will be immersed in a culture that values diversity and encourages professional growth, making it an exciting place to develop your career.

SGS provides numerous opportunities for professional growth for IT Contract Managers, including training programs, mentorship, and the chance to work on diverse projects that can broaden your expertise. Given our global presence, there are often opportunities for advancement within different markets and areas of the company, allowing you to continuously learn and develop in your career.

In answering this question, reflect on specific examples where you successfully managed IT contracts. Highlight your process for tracking contract lifecycles, addressing conflicts, or negotiating terms, and emphasize any improvements you implemented that benefited your previous employer.

Discuss your strategies for building strong supplier relationships, which can include regular communication, understanding their capabilities, and fostering an environment for co-innovation. Elaborate on past experiences where you successfully collaborated with suppliers to deliver mutual value.

Outline your approach to financial management within IT contracts, mentioning tools or methodologies you have used. Discuss your experience with budget forecasting and how you ensure alignment between financial data and business needs.

Share your negotiation style, emphasizing any frameworks you follow. Provide examples of successful negotiations where you managed to secure better terms or resolve disputes and how those outcomes impacted your organization's performance positively.

Discuss the key performance indicators (KPIs) you utilize to assess contract performance and how you gather data for reporting. Sharing tools or software that facilitate your tracking process can also provide insight into your organized approach.

Be open about challenges you've encountered, such as managing multiple stakeholders' expectations or supplier performance issues. Explain how you overcame these challenges, focusing on your problem-solving skills and adaptive approaches.

Explain how you tailor your communication to meet the needs of diverse audiences. Mention tools you use for collaboration and any strategies for ensuring that all parties remain aligned throughout a project’s lifecycle.

Talk about metrics and evaluations you use to assess supplier performance, including how you communicate results to suppliers and your team. Mention any adjustments you’ve made based on performance assessments to improve outcomes.

Describe how you leverage data and analytics to inform your decision-making. Mention specific tools, techniques, or approaches you’ve used to interpret contract data, forecast budgets, or assess supplier performance.

Share your passion for fostering strong partnerships, optimizing contract performance, or driving strategic initiatives. Understanding what drives you can reinforce your alignment with the company's values and culture at SGS.