Business Analyst - Core Banking

As a Business Analyst at Shift, your primary responsibilities will include leading discovery sessions with stakeholders, documenting user stories in JIRA, assessing risks and impacts, and proposing solutions that align with business goals. You will also map customer journeys, collaborate on project timelines, and act as a liaison between technical teams and business stakeholders, ensuring successful delivery of the Core Ledger initiatives.

To apply for the Business Analyst position at Shift, you should have previous experience in a similar role, preferably within Core Banking platforms. Strong analytical skills, exceptional problem-solving abilities, and the ability to navigate ambiguity are critical. Additionally, experience working within cross-functional teams and excellent documentation skills are highly valued.

Business Analysts at Shift commonly utilize JIRA for documenting user stories and managing tasks, as well as Confluence for documenting processes and workflows. Familiarity with project management tools and methodologies, along with a proficiency in risk assessment and documentation, will enhance your effectiveness in this role.

At Shift, we believe in fostering growth through collaboration and learning. Business Analysts benefit from a flat structure that encourages knowledge-sharing among colleagues and senior leaders. Additionally, you will participate in team discussions every 100 days, discussing product roadmaps and business strategy, ensuring continuous professional development and support.

The company culture at Shift is collaborative, supportive, and focused on innovation. As a Business Analyst, you’ll be part of a diverse team where open communication and teamwork are highly valued. We provide flexible working options and encourage a balance between work and personal life, making it an ideal environment for professionals looking to thrive.

In your response, focus on detailing a specific project where you faced significant challenges and how you navigated them. Highlight your analytical skills, problem-solving techniques, and collaboration with stakeholders that led to successful outcomes.

Discuss your methodology for holding discovery sessions, using techniques such as interviews and workshops. Emphasize the importance of active listening to ensure thorough understanding of their needs and aligning them with business goals.

Outline your risk assessment process, emphasizing identifying potential risks, analyzing their impact, and determining mitigation strategies. Providing examples from past experiences can illustrate your approach effectively.

Highlight your ability to translate technical jargon into understandable terms and vice versa. Discuss strategies like regular updates, using visual aids, and being available for clarifications as ways to facilitate smooth communication.

Mention your preferences, such as JIRA for task management and Confluence for documentation. You might also want to discuss how you utilize these tools to maintain organization and alignment among project teams.

Explain your adaptability and strategic approach to handling scope changes, including communicating with stakeholders to reassess priorities while ensuring that project goals are still met.

Discuss your process for creating user stories, including identifying user needs, acceptance criteria, and ensuring they align with overall strategic goals of the project. Provide examples from your work history.

Illustrate your techniques for mapping customer journeys, emphasizing the importance of understanding user experiences and aligning them with business objectives. Mention any tools or methods you use for visualization.

Describe your role in supporting QA testing, including validating solutions against business and technical requirements. Share how you collaborate with QA teams to ensure that all deliverables meet the necessary standards.

Your answer should reflect your alignment with Shift's mission of supporting Australian SMEs, your passion for developing innovative banking solutions, and your enthusiasm for working collaboratively within a diverse team focused on achieving great results.