Associate Director, Enterprise Accounts (New Business)

As the Associate Director, Enterprise Accounts (New Business) at ShopBack, you will primarily focus on identifying enterprise-level leads and engaging with key decision-makers to close significant sales. Your role will also involve acquiring and retaining merchant partners to ensure continuous revenue growth, as well as conducting regular business reviews and building robust relationships with merchants. By understanding your partners' needs, you'll work closely with internal teams, including product and marketing, to align our offerings effectively.

To qualify for the Associate Director, Enterprise Accounts (New Business) position at ShopBack, you should have a minimum of 5 years of business development or account management experience, specifically in the tech or payments sector. Excellent negotiation skills, a proven sales track record, and strong interpersonal abilities are essential for success in this role. Furthermore, being self-motivated, a problem-solver, and capable of multitasking under pressure is crucial.

At ShopBack, career growth is an integral part of the employee experience. As an Associate Director, Enterprise Accounts, you'll have access to various progression paths and opportunities to take on greater challenges based on your performance. We believe in promoting a culture of learning and improvement, ensuring that our employees have ample opportunities to realize their professional ambitions while making a meaningful impact on the organization.

ShopBack fosters a candid, open, and collaborative culture where feedback is actively valued. As an Associate Director, Enterprise Accounts, you will work in a vibrant environment that celebrates diversity and encourages inclusion. We emphasize teamwork and mutual support, enabling everyone to grow and improve every day while making a significant impact in the region.

ShopBack offers a Work-From-Anywhere benefit designed to empower our employees to thrive both personally and professionally. As an Associate Director, Enterprise Accounts, you will have the flexibility to choose your work environment, allowing you to balance work commitments with personal well-being, ultimately enhancing your productivity and job satisfaction.

In discussing your experience with enterprise account management, focus on specific accounts you've handled, the strategies you employed to grow these accounts, and any metrics that demonstrate your success. Highlight your ability to develop relationships, manage client expectations, and drive sales growth.

When answering this question, emphasize your research skills, networking abilities, and techniques you utilize to build rapport. You could mention using social media to connect with leads, leveraging referrals, and applying strategic outreach to engage decision-makers effectively.

In your answer, outline your negotiation philosophy. Discuss the importance of understanding the client's needs, establishing mutual benefits, and being prepared to handle objections. Share a specific example of a successful negotiation you've led, emphasizing your ability to achieve win-win outcomes.

To tackle this question, explain your organizational strategies and tools, such as prioritizing high-impact activities or using task management software. Illustrate your approach with scenarios where you've successfully managed multiple projects under tight deadlines while maintaining accuracy.

When recounting a challenging situation, focus on the problem-solving process. Explain the issue, how you approached the merchant to communicate, and the strategies you implemented to turn the situation around. End with the positive outcome that resulted from your intervention.

In your response, share what aspects of the tech industry excite you, such as innovation, the potential for growth, or the opportunity to make an impact. Discuss how these motivators drive your dedication to excellence and the success you aim to achieve within your role.

Explain the metrics you're most focused on, such as revenue growth, client satisfaction scores, and the number of new partnerships established. Also, mention the qualitative aspects like building relationships and providing value to your clients as essential measures of success.

Discuss specific CRM platforms, communication tools, and project management software you have used effectively. Highlight how these tools have improved your workflows, enhanced collaboration with colleagues, and facilitated better client relationship management.

Share your approach to maintaining communication, such as scheduled check-ins, regular updates via email, or using collaboration platforms. Stress the importance of active listening and adapting your communication styles to suit different client needs.

Here, discuss your vision for your role within ShopBack, focusing on personal growth, team leadership ambitions, or wanting to contribute to the company's strategic goals. Highlight your desire to be an integral part of the team's success and the positive impact you aim to achieve.