Project Architect

As a Project Architect at Shrikon, your primary responsibilities include leading the architectural design and implementation of ServiceNow TSM and TSOM solutions for our telecom clients. You'll collaborate with clients to understand their specific business needs, developing solution blueprints and integration designs to optimize their operations. Guiding junior team members and conducting quality assurance checks are also key aspects of the role, along with staying updated on industry standards and ServiceNow best practices.

To qualify for the Project Architect position at Shrikon, candidates must hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of ten years of experience on the ServiceNow platform. It's essential to have at least three years of hands-on experience with TSM and TSOM modules, accompanied by ServiceNow certifications such as Certified System Administrator and Application Developer. Strong communication skills and an understanding of ITIL processes are also critical.

Yes, Shrikon values professional development and provides comprehensive training programs for new Project Architects. This includes mentoring from seasoned professionals, resources to stay updated on the latest ServiceNow releases, and opportunities to enhance skills through workshops and certifications, ensuring you can effectively lead telecom solutions.

A Project Architect at Shrikon should have a strong understanding of ServiceNow scripting, workflow design, and platform customization. Proficiency in integrating ServiceNow with telecom systems is crucial. Additionally, familiarity with telecom network technologies such as 5G and fiber optics, along with experience using Agile/Scrum methodologies, can greatly enhance your effectiveness in this role.

At Shrikon, the workplace culture is dynamic, collaborative, and focused on innovation. Project Architects are encouraged to share their expertise and contribute to team discussions, driving improvements in service delivery. We emphasize teamwork and maintain an environment where every member is valued and supported, allowing you to thrive in your role.

To effectively answer this question, outline your specific projects involving ServiceNow TSM and TSOM, detailing your role in each. Highlight any particular challenges you overcame and how your solutions improved telecom operations. Emphasizing measurable successes showcases your ability to deliver results.

Mention your commitment to continuous learning, including participating in webinars, attending industry conferences, and being part of ServiceNow user groups. Discuss any recent features you've implemented and their impact on your projects to illustrate your proactive approach.

Provide a structured response using the STAR method (Situation, Task, Action, Result). Focus on a specific instance related to ServiceNow and detail your analytical approach, collaborative efforts, and the ultimate resolution. This shows your problem-solving capabilities and teamwork.

Discuss your methodology for requirement gathering, including stakeholder interviews, workshops, and reviewing existing processes. Emphasize the importance of understanding their business context and how you would ensure your solutions align with their goals, showcasing your client-centric focus.

Share examples of your mentoring experiences, highlighting how you supported junior members in their development. Discuss specific areas where you provided guidance—such as technical skills related to TSM and TSOM—and how it benefited the team and project outcomes.

Talk about relevant KPIs such as user adoption rates, response times, and resolution times. Mention how you’ve previously analyzed these metrics post-implementation to drive continuous improvement, demonstrating your focus on results and efficiency.

Discuss specific integration projects you've been involved in, outlining the systems integrated and the complexity of those integrations. Highlight any challenges faced and the strategies you employed to ensure seamless interoperability, showcasing your technical acumen.

Share your insights on creating user-friendly interfaces, ensuring scalability, and adhering to ITIL best practices. Mention how you involve clients in the design process to ensure their needs are met, providing examples from previous projects to support your points.

Describe your time management strategies, including prioritization of tasks and effective delegation. Share an example of a project where you successfully met a tight deadline while maintaining high quality, emphasizing your ability to balance speed and thoroughness.

Express your passion for innovation and technology's role in transforming telecom operations. Share specific aspects of the industry that excites you, as well as your desire to create efficient solutions that enhance service delivery, connecting your motivations with Shrikon’s objectives.