HVAC Service Technician

As an HVAC Service Technician at Sullivan Super Service, you'll be responsible for diagnosing and repairing various HVAC systems, educating customers about their systems, and providing preventive maintenance tips. Your role will include achieving high customer satisfaction rates, maintaining accurate service records, and participating in an on-call rotation for emergency services. Continuous improvement, effective communication, and adaptability in your tasks also form a crucial part of your responsibilities.

To qualify as an HVAC Service Technician at Sullivan Super Service, you should have HVAC service experience in a residential capacity and hold an EPA certification. A high school diploma or GED is essential. We're looking for candidates with excellent communication skills, the ability to work in a team, and a familiarity with using software for scheduling and invoicing, like Service Titan. A valid driver's license and a professional toolbox are also necessary.

Sullivan Super Service is deeply committed to the growth of its HVAC Service Technicians! We offer comprehensive training and development programs, providing you with the tools and knowledge to advance your career. Our environment encourages ongoing learning, and we support certifications and staying current on industry best practices to help you achieve your professional goals.

HVAC Service Technicians at Sullivan Super Service enjoy a range of benefits including steady year-round work, a competitive hourly wage, bonuses, and a comprehensive health insurance package that covers medical, dental, and vision. We also offer a 401(k) with company matching, paid time off starting on day one, parental leave, and additional perks such as discounts on services, tool reimbursement, and ancillary insurance options.

The pay for an HVAC Service Technician at Sullivan Super Service ranges between $23 to $30 per hour, depending on experience and skillset. In addition to this competitive base pay, technicians have the potential to earn bonuses and spiffs, making this an attractive opportunity for skilled professionals in the HVAC field.

In answering this question, you should detail the specific HVAC systems you have experience with, including central air conditioning, furnaces, and boilers. Highlight any relevant brands and models, as well as particular types of repairs or installations you have completed, showcasing your hands-on expertise in the field.

When faced with difficult customer interactions, I focus on listening actively, empathizing with their concerns, and providing clear, rational solutions. It's important to remain calm and professional, ensuring the customer feels heard and that their concerns are being addressed effectively and promptly.

In response, explain the diagnostic tools you're experienced with, such as multimeters, psychrometers, and specific HVAC software. Mention how you utilize these tools to accurately identify system issues and how this contributes to achieving a high first-time fix rate on repairs.

Emphasize your understanding of HVAC safety regulations, including proper handling of refrigerants and electrical components. Detail the steps you take, such as wearing PPE, conducting risk assessments, and actively participating in safety training sessions to ensure compliance and maintain a safe working environment.

I prioritize continued education by attending workshops, participating in online training, and reading industry publications. Keeping myself informed about new technologies, methods, and regulations not only enhances my skills but also ensures I can provide customers with the latest and most efficient solutions.

Share your understanding and experience in discussing and setting up maintenance plans with customers. Explain how these plans can benefit customer systems in the long run, such as reducing repair needs and extending system lifespans, and provide examples of how you've recommended such plans in the past.

When handling a busy season, I assess service requests based on urgency and schedule FMAs (follow-up maintenance actions) accordingly. I always aim to meet customer needs promptly while ensuring that all work is completed efficiently to maintain quality service standards.

Reflect on a specific incident where you went above and beyond, detailing the customer's issue and how your proactive approach resulted in a positive experience. Be sure to outline the steps you took and the feedback received that underscored your commitment to excellent service.

Discuss the essential tools that you utilize regularly, such as hand tools, power tools, diagnostic instruments, and any specific technology or software you find crucial in your job. Highlight how each contributes to your efficiency and effectiveness in handling HVAC systems.

Explain the systems and processes you use to manage service records accurately. Mention the importance of maintaining detailed documentation within platforms like Service Titan, highlighting how this helps ensure quality control and follow-up on customer interactions.