Sales Operations Manager

As a Sales Operations Manager at Silktide, your primary responsibilities will include optimizing sales systems, managing CRM data accuracy, overseeing contract management, and enhancing demand generation workflows. You'll work closely with various teams to streamline processes and ensure effective sales operations.

To qualify for the Sales Operations Manager position at Silktide, you should have at least 2 years of experience in managing Salesforce and a solid understanding of B2B SaaS sales operations. You must be detail-oriented and possess strong problem-solving skills focused on process improvement and efficiency.

The Sales Operations Manager plays a crucial role in enabling Silktide's go-to-market teams by improving workflows, providing actionable insights from data, and supporting training resources. This position is essential for driving efficiency and firing up the sales engine for overall success.

In your role as Sales Operations Manager at Silktide, you will manage and optimize sales tools, specifically Salesforce, along with business intelligence platforms like Looker and Power BI. Familiarity with sales automation and integrations will also be beneficial.

Silktide's culture emphasizes creativity, ownership, and making an impact. As a Sales Operations Manager, you will be encouraged to innovate, collaborate with various teams, and contribute to our mission of improving web experiences, all while enjoying a positive and supportive work environment.

When managing CRM systems, it's critical to focus on data accuracy, streamline workflows, and implement best practices for data entry. I would also monitor usage metrics to identify areas for improvement and ensure that the CRM meets the evolving needs of the sales team.

Certainly! I once analyzed our lead qualification process and noticed inefficiencies in data flow, which were delaying conversions. By introducing automated lead scoring criteria and improving data collection methods, we reduced response times by 30% and increased our closure rate.

I rely on historical sales data, market trends, and performance metrics to make accurate forecasts. By utilizing business intelligence tools and collaborating with the sales team, I ensure that our forecasts are not only realistic but also adaptable to rapid changes in the business landscape.

I believe in involving sales teams early in the implementation process to gather feedback and address concerns. Providing training and demonstrating the benefits of new tools can ease resistance and encourage team buy-in, making the transition smoother.

In my previous roles, I created comprehensive onboarding resources that included training on sales processes, CRM management, and product knowledge. By conducting workshops and providing ongoing support, I’ve successfully onboarded many new hires, helping them integrate quickly.

Data accuracy is crucial, and to ensure it, I implement strict validation rules within the CRM, conduct regular audits, and train the sales team on the importance of data hygiene. This proactive approach has helped maintain high-quality data throughout the organization.

I maintain an organized system for vendor and contract management, ensuring that all agreements are stored securely and easily accessible. By using automated workflows for renewal reminders and compliance checks, I ensure that our contracts are managed efficiently.

In previous roles, I utilized analytics to track key performance indicators such as lead conversion rates and sales cycle length. By identifying trends and providing actionable insights, I enabled the sales team to adjust their strategies and significantly improve performance.

I prioritize tasks by assessing their impact on revenue and sales goals. Using tools like Kanban boards and time-blocking strategies, I stay organized and focused on high-impact activities that drive results while being adaptable to changing circumstances.

Continuous improvement is critical in sales operations. I regularly seek feedback from team members, analyze performance data, and stay updated on industry best practices to identify areas for enhancement that directly contribute to the sales team's success.