Senior Conversational Designer| Writer

As a Senior Conversational Designer at Sinch, you'll be responsible for translating statements of work into functional conversational experiences, conducting research with clients, and designing user-centered conversational flows. You'll also create NLP strategies, curate flow content post-launch, and collaborate with other designers, all while keeping your design documentation up to date.

To qualify for the Senior Conversational Designer role at Sinch, you should possess previous experience designing conversational experiences, an advanced level of English, and strong communication skills. Familiarity with tools like Miro, Jira, and Confluence is a big plus, along with adaptability and a proactive nature in managing diverse projects.

Yes, the Senior Conversational Designer role at Sinch allows for remote work, with the expectation of attending quarterly meetings in Mexico City. This flexibility enables you to work effectively while contributing to a global team spread across various countries.

Sinch values the growth of its employees by offering valuable benefits, health and life insurance, retirement savings plans, and resources tailored to help you thrive at different career stages. The collaborative environment promotes knowledge sharing and new ideas, enabling your professional development.

Sinch is committed to a fair recruitment process that seeks the best candidates for each position. Our Talent Acquisition team works closely with hiring managers to identify suitable professionals based on experience and fit. Even if you do not meet every requirement, we encourage you to apply as we value diverse perspectives.

To answer this question effectively, share specific projects where you designed conversational flows, highlighting your approach to understanding user needs and the outcomes of those designs. Mention any collaboration with multidisciplinary teams to emphasize your teamwork skills.

Discuss your methods for conducting user research and requirement gathering. Describe the strategies you use to ensure that the conversational design meets users' needs, including testing and iterating on designs based on user feedback.

Highlight the design tools you are proficient in, such as Miro and Confluence. Explain how you use these tools to facilitate collaboration, document your designs, and manage projects efficiently within a team.

Discuss how you prioritize transparent and concise communication with clients and team members. You might mention specific techniques, such as using visuals or drafting clear documentation to enhance understanding.

Share examples of how you've researched cultural nuances and applied those insights to create localized content. Emphasize your understanding of global audience needs and any specific adaptations you have made in your previous work.

Choose a project that showcases your skills and thought processes. Explain the project's objectives, your role, the strategies you employed, and the positive impact it had on user engagement or brand perception.

Discuss your experience in conducting usability tests, gathering feedback from users, and iterating designs based on that feedback. Emphasize the importance of being open-minded and adaptable in your design processes.

Share specific projects where you've utilized NLP strategies, including how you mapped intents and created expression libraries. Explain your understanding of how NLP enhances conversational interfaces and user interactions.

Highlight your organizational skills and ability to manage multiple projects simultaneously. You may mention utilizing project management tools or strategies to help you stay on track and meet deadlines effectively.

Convey your passion for conversational design and the impact it can have on user experience. Discuss any influences, trends, or personal experiences that fuel your creativity and drive to innovate in your role.