Systems Engineer

As a Systems Engineer at Sinch, your primary responsibilities include designing, deploying, and maintaining infrastructure components like VMware and AWS, ensuring a staggering 99.999% uptime. You will manage Linux and Windows systems, administer SAN and NAS storage, and collaborate with various teams to optimize and secure our systems, ensuring 24/7 global availability.

To qualify as a Systems Engineer at Sinch, you should have hands-on experience in Linux server administration, strong VMware skills, and expertise in SAN storage systems. Familiarity with automation tools such as Ansible or Python, along with networking experience and a knowledge of ITIL practices, will set you apart as a candidate.

A Systems Engineer at Sinch should be well-versed in technologies such as AWS, VMWare, SAN/NAS storage management, and automation tools like Ansible and SaltStack. Familiarity with Docker and Kubernetes is also a plus, as is experience in cloud solutions and networking.

While not strictly mandatory, having experience with cloud platforms like AWS, Azure, or GCP is highly beneficial for a Systems Engineer position at Sinch. With our focus on evolving infrastructure, cloud expertise can significantly contribute to your success in the role.

Sinch is committed to the professional growth of its Systems Engineers through structured, competency-based interviews, mentorship programs, and continuous learning opportunities. We foster a culture of skill development that aligns with our innovative technology landscape, encouraging engineers to advance their careers.

To ensure system reliability in a multi-cloud environment, focus on implementing robust monitoring and alerting systems. Use tools that provide visibility into all cloud resources. Prepare for failure by having a solid disaster recovery plan and regularly test your backup and restore procedures.

In responding to questions about VMware, outline specific tasks you've performed such as installing, configuring, and managing a VMware environment. Mention any projects involving ESXi, vCenter, and how you’ve optimized virtual machine performance across a data center.

Discuss the automation tools like Ansible or SaltStack that you’re familiar with, explaining how you've utilized them to streamline processes, enhance system performance, or manage configurations. Share successful projects where automation significantly improved efficiency.

When troubleshooting complex systems, start with a structured approach: gather relevant data, reproduce the issue where possible, and carefully analyze logs and performance metrics. Iteratively test hypotheses, collaborate with team members, and document your findings for future reference.

In your response, share your hands-on experiences managing SAN and NAS storage, focusing on tasks like SAN switching, zoning, and LUN management. Discuss any specific scenarios where you resolved performance issues or optimized storage usage.

To maintain security in systems administration, regularly patch systems, implement firewall rules, and conduct vulnerability assessments. Additionally, ensure that proper user permissions are set and that you have a role-based access control policy in place.

Share a specific instance where collaboration led to a successful resolution. Focus on the communication you established with developers, any tools you used to help troubleshoot, and how your systems administration expertise played a pivotal role in the solution.

Discuss common challenges such as networking complexities, resource allocation, or persistent storage management when deploying Kubernetes. Illustrate how you would address these issues by leveraging appropriate tools and strategies tailored to specific use cases.

Explain how you assess tasks based on urgency and impact, using prioritization frameworks like the Eisenhower Matrix. Highlight how you balance immediate needs with long-term projects while keeping communication open with your team.

Detail your experience with compliance and security protocols, specifically mentioning your involvement in ISO 27001 certification efforts if applicable. Discuss how you’ve contributed to maintaining security frameworks and ensuring adherence to necessary standards.