Field Application Scientist

As a Field Application Scientist at Singular Genomics, your primary responsibilities include collaborating with the R&D team for customer sample testing projects, leading customer training sessions, engaging with clients to educate them about our products, supervising pre-sales activities, and addressing complex issues through troubleshooting. You will also work closely with our sales and technical support teams to enhance customer experience and adoption of our technologies.

To qualify for the Field Application Scientist role at Singular Genomics, you should ideally hold a PhD in Molecular Biology, Genetics, Biochemistry, or a closely related field. Hands-on experience with spatial genomic technologies, as well as a background in histology, cellular pathology, and imaging techniques, is preferred. Excellent communication skills and the ability to work autonomously and as part of a team are essential.

A successful Field Application Scientist at Singular Genomics should possess exceptional organizational skills and hands-on experience with advanced molecular biology techniques. Proficiency in troubleshooting, the ability to deliver engaging presentations, and strong interpersonal skills are vital for fostering relationships with customers and ensuring effective communication of complex information.

In this role, the Field Application Scientist contributes to customer success by providing expert guidance in experimental design, conducting training sessions, and ensuring customers effectively use Singular Genomics’ products. By collaborating with various teams, you will actively help customers overcome challenges and adopt new technologies, significantly impacting their research and clinical outcomes.

As a Field Application Scientist at Singular Genomics, you can expect a dynamic and supportive work environment that encourages creativity and innovation. Our team culture emphasizes collaboration, and being part of a startup atmosphere means there will be frequent opportunities to learn, adapt, and tackle diverse challenges daily.

When answering this question, highlight specific technologies you've worked with, the roles you played in projects involving these technologies, and any relevant results that came from these experiences. Providing concrete examples will showcase your hands-on knowledge and understanding of spatial genomic applications.

To effectively communicate with diverse customer groups, emphasize the importance of tailoring your language and presentation style to suit your audience's background. You can mention strategies such as using clear, jargon-free language and visual aids to simplify complex concepts, along with your experiences in delivering impactful presentations.

In responding to this question, discuss systematic approaches to troubleshooting, such as identifying the problem, researching potential solutions, and testing hypotheses. Highlight any tools or resources you've utilized in your past experiences and the positive outcomes that resulted from your troubleshooting efforts.

Building long-term relationships with customers requires a proactive approach. Discuss your commitment to understanding their needs, providing timely support, and maintaining open lines of communication. Share an example where you successfully built rapport with a customer that led to successful collaboration and trust.

When discussing your training experience, focus on your approach to preparing and delivering content tailored to your audience's needs. Include anecdotes about training sessions you conducted, and specify how you engaged participants and adjusted your methods based on their feedback.

When responding to this question, recall a specific incident that illustrates your ability to stay calm under pressure. Detail how you assessed the situation, involved relevant team members, and devised a solution while maintaining professionalism and composure in a challenging environment.

A Field Application Scientist plays a crucial role in the sales process by providing technical expertise, conducting product demonstrations, and addressing customer concerns. Emphasize how your contribution can help bridge the gap between sales and technical teams, thereby enhancing customer confidence and driving sales growth.

Discuss your method for prioritizing customer requests, such as assessing the urgency of each request and its impact on their projects. Highlight any tools or methods you use to stay organized, ensuring that you meet customer needs while maintaining efficiency in your workload.

Expressing your passion for supporting customers and advancing scientific knowledge can be compelling. Share specific elements of the role that you find rewarding, such as witnessing customers successfully implement technologies you helped train them on or collaborating with talented teams to solve complex problems.

When answering this question, convey your enthusiasm for the mission and culture of Singular Genomics. Discuss how your skills and aspirations align with the company’s goals, and mention any specific products or innovations that particularly inspire you or fit your career path.