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General Manager - job 2 of 5

Job Description

Are you ready to lead and make an impact? As a General Manager at SIXT, you'll be at the forefront of branch growth - leading a team of 50+ employees, overseeing operations and ensuring a first-class customer experience. With your leadership and sales expertise, you'll develop your team, manage the fleet, and boost profitability. Look forward to attractive bonuses, a company car, and numerous development opportunities with a yearly salary of at least $90,000 plus a bonus up to $50,000! 

YOUR ROLE AT SIXT 

  • You oversee all rental transactions, ensuring smooth operations and a premium customer experience while handling escalated service issues with professionalism 
  • You drive revenue growth by managing branch market penetration, setting competitive pricing, and achieving sales targets 
  • You lead, train, and mentor the team, including Management Trainees, Rental Sales Agents, and Return Agents, fostering development and career growth 
  • You manage cost control, monitor expenses, and ensure adherence to company standards and operational processes 
  • You conduct regular performance reviews, organize staff meetings, and maintain a motivated and well-informed team environment 

YOUR SKILLS MATTER 

  • Experience & Education You hold a Bachelor's degree with at least 10 years of experience in sales or customer service, including 5–7 years managing airport rental car locations, with proven leadership skills to guide teams effectively; while rental industry experience is a plus, we also welcome candidates with management backgrounds in hospitality, such as hotel management
  • Supervisory & Communication Skills You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities 
  • Organization & Customer Service You are highly organized and have excellent customer service skills 
  • Work Authorization & License You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future, and you are at least 21 years old, have a valid driver's license with a clean record 
  • Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (20%), some of which may be by airplane  

 

WHAT WE OFFER  

  • Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future 
  • Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule 
  • Branch Bonus Plan Participate in a performance-based branch bonus plan 
  • Employee Assistance Program Access support whenever needed through our Employee Assistance Program  
  • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees  
  • Uniform & Dry Cleaning Receive a full uniform with weekly dry cleaning services at no cost 

Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

Average salary estimate

$115000 / YEARLY (est.)
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$90000K
$140000K

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What You Should Know About General Manager, SIXT

Are you ready to take your management career to new heights? As the General Manager at SIXT in sunny Miami, you’ll find yourself at the helm of branch growth, leading an enthusiastic team of over 50 employees. This is your chance to make a real impact while overseeing operations and ensuring every customer has a first-class experience. Drawing from your leadership and sales expertise, you will not only develop your team but also manage the fleet and enhance profitability. With an attractive yearly salary starting at $90,000 plus an incredible bonus potential of up to $50,000, this role comes with all the perks you’d expect – including bonuses, a company car, and numerous opportunities for professional growth. You’ll tackle everything from revenue growth by effectively managing market penetration and pricing strategies to conducting regular performance reviews and fostering a motivated team environment. Your journey at SIXT is packed with responsibilities, from ensuring smooth rental transactions to managing cost control and operational processes. If you understand the nuances of customer service and possess good supervisory and communication skills, this is the path for you. Join us at SIXT, where you’ll help shape the future of mobility while building a career you’ll love!

Frequently Asked Questions (FAQs) for General Manager Role at SIXT
What are the main responsibilities of a General Manager at SIXT?

As a General Manager at SIXT, your primary responsibilities include overseeing all rental transactions, managing branch operations to ensure a premium customer experience, and handling escalated service issues. You'll also drive revenue growth by managing market penetration, setting competitive pricing, and achieving sales targets.

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What qualifications do I need to apply for the General Manager position at SIXT?

To apply for the General Manager position at SIXT, you typically need to hold a Bachelor's degree combined with at least 10 years of experience in sales or customer service, including 5-7 years of managing airport rental car locations. Proven leadership skills are essential, and while rental industry experience is a plus, management backgrounds in hospitality are also welcome.

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How does SIXT support the development of its General Managers?

SIXT is committed to employee development, offering numerous opportunities for growth through mentorship and training. As a General Manager, you will conduct regular performance reviews and staff meetings to maintain an informed and motivated team environment, fostering career growth within your team.

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What benefits do General Managers at SIXT receive?

General Managers at SIXT enjoy a comprehensive benefits package that includes healthcare coverage, paid time off, a branch bonus plan, an Employee Assistance Program, and employee-only rental rates. Additionally, a company car is provided, along with a full uniform and dry cleaning services at no cost.

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What is the work schedule for a General Manager at SIXT?

The work schedule for a General Manager at SIXT is typically 40 hours per week, which may include day or evening shifts. There may also be travel involved, amounting to approximately 20% of your time, some of which may be by airplane.

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Common Interview Questions for General Manager
Can you describe your leadership style as a General Manager?

When discussing your leadership style, focus on how you promote teamwork and foster a positive work environment. Provide examples of how you motivate your team, handle conflicts, and ensure that everyone is aligned with branch goals.

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How would you handle an escalated customer service issue?

Share a structured approach for handling escalated issues, emphasizing empathy, active listening, and resolution. Discuss a specific example of a past experience where you successfully de-escalated a situation.

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What strategies would you use to drive revenue growth?

Illustrate your strategic approach to driving revenue by discussing market analysis and competitive pricing. Mention any past experiences where you implemented similar strategies successfully, highlighting outcomes.

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How do you ensure your team meets performance targets?

Share your methods for setting clear expectations and monitoring progress. Discuss the importance of regular feedback, performance reviews, and how you celebrate achievements to keep your team motivated.

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What experience do you have in managing a diverse team?

Discuss your experience with diversity in the workplace, addressing how you promote inclusion and leverage different perspectives to enhance team performance. Provide examples of successful interactions with a diverse team.

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Describe a time you improved operational efficiency.

Present a specific example from your past where you recognized inefficiencies and implemented changes that led to improved operations. Ensure you quantify the results to showcase success.

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How do you stay updated on market trends in the car rental industry?

Discuss your methods for staying informed, such as following industry publications, attending conferences, or networking with peers. Mention how this knowledge has influenced your decision-making.

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How important is customer feedback for you in this role?

Emphasize the significance of customer feedback in improving services and how you would implement processes to gather and act on this feedback. Share an example of using customer insights to drive positive change.

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What tools do you use for performance management and team support?

List any tools or methodologies you use for performance management, including any software for tracking goals and feedback systems. Discuss how these tools help you support your team effectively.

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What are your techniques for conflict resolution in a team environment?

Share your techniques for conflict resolution, highlighting the importance of communication, mediation, and finding common ground. Provide an example of how this approach has led to a positive outcome in a previous role.

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Sixt rent a car was founded in 1912 making it the first rent a car in Europe and is the Oldest car rental company today. Sixt rent a car has thousands of rental car locations worldwide making it also one of the biggest car rental companies today. ...

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Full-time, on-site
DATE POSTED
April 11, 2025

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