Key Account Manager (F/M/X)

As a Key Account Manager at Skeepers, you will be responsible for nurturing and expanding a portfolio of strategic enterprise accounts. This involves managing relationships, identifying opportunities to cross-sell and upsell solutions, and driving multi-threaded growth within various departments and business units. You’ll be a vital partner for key decision-makers, enabling them to maximize the value of Skeepers' innovative SaaS solutions.

To excel as a Key Account Manager at Skeepers, candidates should possess proven experience in Enterprise Account Management within the SaaS industry. A strong track record of upselling and cross-selling, along with experience in MarTech or Customer Experience (CX) is essential. Additionally, fluency in both English and French, as well as the ability to navigate complex enterprise structures, are crucial for success in this role.

Successful Key Account Managers at Skeepers demonstrate exceptional relationship-building skills, a strong analytical mindset, and the ability to engage with C-level executives across various domains like marketing and digital transformation. A collaborative spirit and a keen focus on understanding and solving client business challenges are also essential attributes that contribute to excelling in this role.

Skeepers provides a supportive environment for Key Account Managers by leveraging a strong team of SDRs, BDRs, and other cross-functional professionals. This collaboration enables the crafting of compelling proposals and value-driven solutions tailored to the strategic needs of enterprise clients. The company culture encourages teamwork and celebrates collective wins, fostering an atmosphere conducive to success.

The growth potential for a Key Account Manager at Skeepers is significant. With a strong focus on expanding strategic accounts and enhancing client relationships, you’ll have numerous opportunities to demonstrate your ability to drive revenue and impact. Success in this role can lead to escalated responsibilities and potential advancement into senior leadership positions, as Skeepers values personal development and career progression.

When answering this question, highlight your previous roles where you managed enterprise accounts, detailing your strategies for maintaining relationships and successfully upselling. Use specific metrics or examples to illustrate your impact.

To effectively answer this, discuss your techniques for establishing trust and credibility. Mention your focus on understanding their business needs and aligning your solutions to help them achieve their goals.

Outline specific strategies you’ve employed in the past to identify opportunities for cross-selling and upselling. Describe your process for analyzing client needs and tailoring solutions accordingly.

Share a structured approach to managing objections, emphasizing active listening and empathy. Provide examples of successful negotiations where you addressed client concerns and turned objections into opportunities.

When discussing complex negotiations, narrate a specific instance where you effectively coordinated multiple stakeholders and ensured alignment. Emphasize your project management skills and adaptability in navigating challenges.

Respond by outlining your methodology for creating sales strategies, which should include market analysis, understanding client needs, and setting clear, achievable goals. Illustrate your flexibility to adapt strategies as required.

Discuss your commitment to ongoing client engagement, showcasing your tactics for regularly checking in with clients, providing updates on new features, and offering training sessions to ensure they are reaping the full benefits of your solutions.

Consider mentioning several metrics that are crucial for success in account management, such as customer retention rates, upsell percentages, and overall revenue growth. Explain why each is significant in evaluating your performance.

Outline your criteria for prioritizing accounts based on factors such as revenue potential, growth opportunity, and existing relationship strength. Emphasize your systematic approach to ensuring that each account receives adequate attention.

Emphasize the importance of teamwork by discussing how cross-functional collaboration enhances the effectiveness of account management efforts. Share examples of successful teamwork that led to significant client outcomes.