Concession Team Member (Full Time) - Chestnut Hill (inside Bloomingdale's)

As a Concession Team Member at SKIMS in Chestnut Hill, you'll be responsible for creating an exceptional shopping experience for customers. This includes providing product knowledge, styling advice, and assisting with sales transactions. You'll also help maintain store presentation, restock inventory, and foster emotional and social connections within the shop environment, all while embodying SKIMS' mission and values.

To qualify for the Concession Team Member position at SKIMS, candidates should have prior experience in retail, sales, or the service industry. A passion for customer service, the ability to multi-task in a fast-paced environment, strong communication skills, and a willingness to learn are essential. Applicants must also be at least 18 years old to apply.

The work environment for Concession Team Members at SKIMS is lively and dynamic. You'll be engaged with customers, styling them, and providing solutions that exceed expectations. Teamwork is crucial, so you can expect a supportive, upbeat atmosphere where you're encouraged to bring your best self each day while showcasing SKIMS' products.

A typical day for a Concession Team Member at SKIMS includes engaging directly with customers, assisting with styling and purchases, processing returns and exchanges, and maintaining an organized shop environment. You will also keep track of inventory levels and restock the sales floor, all while fostering a welcoming atmosphere for our customers.

The pay range for a Concession Team Member at SKIMS in Chestnut Hill is between $22 - $22 an hour. This role not only offers competitive pay but also provides an opportunity to work with a brand that is influencing the industry and showcasing a commitment to inclusivity.

To create a positive shopping experience as a Concession Team Member at SKIMS, I would focus on understanding each customer's unique needs, offering personalized styling advice, and maintaining a welcoming demeanor throughout their visit. My goal would be to make each customer feel valued and informed about our products.

During my time in retail, there was an instance where a customer came in looking for help with fit and sizing. I took the time to educate them on the different styles available and provided multiple options that suited their preferences. By going the extra mile, the customer left not just satisfied but enthusiastic about returning to our store.

Fostering team collaboration is all about communication and support. It's essential to share information regularly, offer help when teammates face challenges, and encourage a culture where everyone feels comfortable giving and receiving feedback. This creates an environment where we all work together to achieve our goals.

When working under pressure, I prioritize staying organized and focused. I break tasks into manageable parts and ensure I communicate with my team so we can support each other. By maintaining a positive attitude and seeking solutions rather than focusing on the stress, I can provide excellent service, even during peak hours.

I admire SKIMS' commitment to innovation and inclusivity in the fashion industry. As a Concession Team Member, I see the opportunity to connect with customers, share knowledge about the products, and be part of a brand that genuinely impacts people's lives through confidence and comfort in their clothing.

I bring skills such as strong communication and interpersonal abilities, a keen eye for detail, and a proactive approach to problem-solving. My experience in retail has taught me how to connect with customers and understand their needs, and I’m excited to apply this in the SKIMS environment.

In managing a difficult customer interaction, I would remain calm and empathetic, actively listening to their concerns. I'll validate their feelings and aim to provide solutions that address their needs. Keeping a positive demeanor and showing that I care can often turn a challenging situation into a positive outcome.

I thrive in fast-paced environments because they keep me engaged and on my toes. I enjoy the challenge of adapting quickly and finding creative solutions to meet customer needs. The energy of a bustling shop motivates me, and I believe it can create a fun and dynamic workplace.

I ensure I stay updated on SKIMS products by actively participating in any training or product knowledge sessions offered by the company. Additionally, I keep informed through the brand's website and social media, so I can share the latest updates and styles with our customers.

My approach to team goals in the Concession Shop is to foster collaboration and communication among team members. I believe that setting clear objectives and regularly discussing our progress encourages accountability and motivates the team to celebrate our achievements, big and small.