Concession Team Member (Part Time) - Chestnut Hill (inside Bloomingdale's)

As a Concession Team Member at SKIMS in Chestnut Hill, your key responsibilities include delivering an exceptional shop experience, fostering emotional connections with customers, leveraging product knowledge to assist with sales and styling, and ensuring the store's presentation is clean and inviting. You’ll be engaging with customers to educate them about our brand and values while processing transactions and managing inventory.

To apply for the Concession Team Member position at SKIMS, you must be at least 18 years old and have previous experience in retail, sales, or customer service. Strong communication skills, the ability to work in a fast-paced environment, and a passionate mindset about helping others will also be essential qualifications for this role.

A successful Concession Team Member at SKIMS should possess excellent communication and interpersonal skills, a customer-first mindset, and a teamwork-oriented attitude. Being adaptable, able to multi-task, and having a passion for our products are also essential qualities that will help you excel in this role.

The work schedule for a Concession Team Member at SKIMS in Chestnut Hill requires a minimum availability of 12 hours per week, which may include nights, weekends, and holidays. Flexibility is crucial as you may be required to work in multiple zones and shift your tasks throughout your shift to support the team's needs.

SKIMS is committed to supporting its Concession Team Members in their personal and professional growth. Through mentorship opportunities, ongoing training in product knowledge, and a culture that embraces learning and feedback, SKIMS ensures that you have the tools needed to advance your skills and career.

Highlight your passion for SKIMS products, the company's values, and the opportunity to provide excellent customer service. Share how your personal interests align with SKIMS’s mission to redefine modern underwear and loungewear.

Share a specific example where you encountered a challenging customer. Discuss your approach, emphasizing empathy and listening skills while resolving the issue to ensure a positive shopping experience.

Provide an example that showcases your contribution to a team project or task. Focus on collaboration, communication, and how you supported your team members to achieve a common goal.

Explain your methods for staying organized under pressure, such as creating lists, being adaptable, and communicating with your team to ensure that priorities align with customer needs and store demands.

Discuss your approach to understanding customer needs, recommending suitable products, and creating friendly interactions, while highlighting the importance of personal connection in delivering excellent service.

Mention your enthusiasm for fashion and personal interest in SKIMS updates. Discuss how you plan to engage with internal training and company resources to remain knowledgeable about product offerings.

Share the brand values and mission you understand about SKIMS. Explain your strategy to communicate these elements while engaging the customer, referencing the impact of SKIMS products on self-expression and body positivity.

Express your belief that store presentation significantly impacts customer perceptions and prioritizes the experience. Discuss your commitment to a clean, organized space as a critical component of the shopping environment.

Share techniques like deep breathing, remaining focused on customer service, and maintaining a positive outlook. Emphasize your ability to stay calm and composed amid busyness, promoting a productive atmosphere.

Explain your honesty and proactive approach. Share how you would communicate with the customer to resolve the mistake, ensuring their satisfaction and learning from the experience to prevent future occurrences.