Environmental Services / Custodial Manager 2

As an Environmental Services / Custodial Manager 2 at Sodexo, you'll be responsible for managing the housekeeping operations during the 3rd shift at Huntington Hospital. This includes leading a team to ensure they deliver a clean and safe environment for patients, visitors, and staff. You will also be responsible for driving client satisfaction scores, managing departmental projects, and working closely with the Infectious Control department.

To qualify for the Environmental Services / Custodial Manager 2 position at Huntington Hospital, you should have at least an Associate's Degree or equivalent experience. Strong leadership skills, project management experience, and a customer service background in healthcare or hospitality are essential. Proficiency with computers and technology is also required, and Spanish-speaking ability is preferred to manage a diverse workforce.

Success as an Environmental Services / Custodial Manager 2 with Sodexo largely depends on your ability to lead and motivate a team effectively. Strong communication, excellent customer service, and results-driven thinking will set you apart. Further, knowledge of quality assurance inspections and a commitment to maintaining a safe and clean environment are crucial for this role.

The work schedule for the Environmental Services / Custodial Manager 2 at Huntington Hospital involves rotating weekends and working from 10:00 pm to 6:30 am, ensuring that the hospital is kept clean and safe during the night hours. Flexibility and adaptability are key traits for navigating this night shift role.

Sodexo offers a comprehensive benefits package for the Environmental Services / Custodial Manager 2 position that includes medical, dental, and vision care, a 401(k) plan with matching contributions, paid time off, and opportunities for career growth and tuition reimbursement. You'll also enjoy free onsite parking and a meal allowance to enhance your work-life balance.

To ensure high standards of cleanliness in a healthcare environment, I implement a rigorous cleaning protocol that adheres to health regulations and best practices. I also empower my team with training on the importance of hygiene, especially in sensitive areas like patient rooms. Regular quality assurance inspections help maintain these standards.

In my previous roles, I have successfully led diverse teams by fostering open communication and encouraging team members to voice their ideas. I prioritize creating a positive work environment where everyone feels valued, which boosts morale and improves overall service delivery.

To drive customer satisfaction, I believe in actively listening to both patient and employer feedback. I also implement systems to regularly measure client satisfaction and look for immediate ways to address any concerns. Continuous training for staff on empathy and service excellence is crucial.

When managing projects within tight timelines, I focus on clear planning and prioritization. Using tools like Gantt charts helps me visually track progress and anticipate any potential roadblocks early. I also ensure constant communication with my team to keep everyone aligned on goals and deadlines.

Handling conflict between team members starts with a private and respectful conversation to understand each person's perspective. I aim to mediate and find common ground for a resolution while emphasizing the importance of teamwork and delivery of excellent service.

For the Environmental Services / Custodial Manager 2 role, proficiency in inventory management systems and quality control software is essential. Being comfortable with communication and scheduling tools helps streamline operations and ensure all staff are informed and effective.

I have extensive experience conducting quality assurance inspections using established protocols to evaluate cleanliness and compliance with health regulations. For me, it's about implementing a systematic approach to identify areas for improvement and ensuring that standards are consistently met.

I am drawn to Sodexo because of its commitment to creating better everyday experiences for clients and employees alike. The focus on quality and safety in a healthcare setting resonates with my professional values, and I appreciate the company's emphasis on diversity and inclusion.

Ensuring compliance with health and safety regulations requires a proactive approach, including training staff on the latest regulations, regularly updating cleaning procedures, and conducting routine audits of practices. I also maintain close collaboration with health officials to keep abreast of any changes.

If a patient expressed dissatisfaction with the cleanliness of their room, I would listen to their concerns without interruption and assure them that I take their feedback seriously. I would then promptly address the issue by investigating the situation and coordinating a quick resolution to enhance their experience.