Environmental Services / Custodial Manager 2 - job 2 of 3

As the Environmental Services / Custodial Manager 2 at Sodexo, your key responsibilities include overseeing the daily cleaning operations of an 800+ bed hospital, ensuring compliance with safety standards, and enhancing patient satisfaction scores. You will manage a team of 20-25 frontline employees, lead departmental initiatives, and collaborate closely with the Infectious Control department to maintain a safe environment.

To qualify for the Environmental Services / Custodial Manager 2 position at Sodexo, candidates should ideally possess an associate's degree or equivalent experience. Strong leadership skills, a background in either healthcare or hospitality, and proficiency in technology like MS Outlook, Word, Excel, Teams, and PowerPoint are also important to effectively manage the team and meet project deadlines.

Sodexo is committed to creating a supportive and inclusive work environment for the Environmental Services / Custodial Manager 2. We embrace diversity as a core value, valuing all employees' opinions and ideas. By focusing on an inclusive culture, we aim to foster a workplace where everyone is treated with respect and can contribute their unique perspectives.

The Environmental Services / Custodial Manager 2 at Sodexo works the 2nd shift, approximately from 2:30 PM to 11:30 PM. This position includes rotating weekends and holidays, and flexibility is required to assist other shifts as operational needs arise.

Sodexo provides a comprehensive benefits package for the Environmental Services / Custodial Manager 2, which may include medical, dental, and vision care plans, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, and opportunities for career growth and tuition reimbursement.

When asked about your leadership style during an interview for the Environmental Services / Custodial Manager 2 role, focus on how you inspire and motivate your team. Discuss specific examples of how you've encouraged collaboration, supported employee development, and fostered an inclusive work environment that values diverse perspectives.

In responding to a question about conflict resolution, outline your approach to addressing issues directly and constructively. Highlight your willingness to listen to all parties involved and your commitment to finding a solution that upholds team morale and patient care standards, thereby aligning with Sodexo's values.

When addressing strategies for improving patient satisfaction scores, focus on how you would implement regular feedback mechanisms, conduct training based on patient feedback, and ensure staff understands the importance of cleanliness and customer service in a healthcare environment.

In your answer, explain your method for assessing immediate operational needs and discussing how you delegate tasks effectively. Emphasize your experience in managing time efficiently and ensuring that all team members understand their responsibilities to maintain high service standards.

Detail your knowledge of compliance regulations specific to the healthcare environment. Provide examples from your previous roles where you enforced safety protocols, ensured cleanliness standards were met, and collaborated with relevant departments like Infection Control to promote best practices.

Share a specific project where you led a team to deliver outstanding results, whether it's a cleaning protocol implementation or a team-building exercise. Discuss your role in planning, execution, and the positive outcomes that contributed to improved patient or client satisfaction.

Explain how you nurture a positive work culture by recognizing individual contributions, providing development opportunities, and maintaining open lines of communication. Highlight your commitment to team morale and how it directly impacts service delivery in your role as the Environmental Services / Custodial Manager 2.

Mention specific technology tools you are comfortable with, including MS Outlook and Excel, and discuss how these facilitate scheduling, reporting, and team communication. Your answer should reflect your proficiency in leveraging technology to enhance operational efficiency.

Detail your approach to staff training, emphasizing the importance of onboarding new hires through mentorship and hands-on experience. Explain how you would tailor the training process to meet the different learning styles of your team members while ensuring compliance with standards.

In your response, articulate your alignment with Sodexo’s mission of improving quality of life and your enthusiasm for contributing to a healthcare environment. Discuss specific aspects of Sodexo's values, such as commitment to inclusivity and respect, that resonate with you personally.