Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Account Representative image - Rise Careers
Job details

Customer Account Representative

Soft Flex Company is the leading innovator in the manufacturing of beading wire, driven by a true passion for beading. We create and distribute products that we use in our own designs, setting a high standard for quality and creativity. Our mission is to define excellence by leading our industry with the best products and services while inspiring creativity through education. We are committed to surpassing our customers' expectations and deeply value their loyalty.


This is a part-time on-site role for a Customer Account Representative located in Sonoma, CA. The Customer Account Representative will manage customer accounts, handle inquiries, process orders, and ensure customer satisfaction. Daily tasks include responding to customer correspondence, updating account information, and assisting with sales and support. The role requires excellent communication skills and an ability to work in a busy office environment.

This job is 18-24 hours per week.

  • Experience in a sales or customer care position
  • Knowledge and abilities using Intuit QuickBooks and MS Excel is helpful
  • Type 60+ words a minute and know 10-key by touch
  • Excellent organization and communication skills
  • Ability to set goals and manage your own time
  • Beading and/or crafting background is ideal
  • Social media knowledge is a plus
  • Successful completion of Criminal Background, Motor Vehicle Record, and Drug Screen checks

The Benefits Package includes paid vacation, sick leave, paid holidays, an amazing employee discount and more.

What You Should Know About Customer Account Representative, Soft Flex Company

Join the dynamic team at Soft Flex Company as a Customer Account Representative, where your passion for beading meets exceptional customer service! As a leading innovator in the manufacturing of beading wire, we pride ourselves on creating high-quality products that inspire creativity. In this part-time, on-site role located in beautiful Sonoma, CA, you will manage customer accounts, process orders, and respond to inquiries, ensuring that our customers are always satisfied. Your day-to-day will involve a variety of tasks—like updating account information, assisting with sales, and providing support in a bustling office environment. We’re looking for someone who is not only organized and detail-oriented but also possesses excellent communication skills and the ability to manage their time effectively. If you have experience in sales or customer care, familiarity with Intuit QuickBooks and MS Excel, and can type 60+ words per minute, we would love to hear from you! A background in beading or crafting is a plus, and your knowledge of social media could help elevate our connection with customers even further. This is a fantastic opportunity to be part of a company that values creativity and is committed to delighting our customers. Enjoy a flexible schedule of 18-24 hours per week, and take advantage of our comprehensive benefits package, which includes paid vacation, sick leave, holidays, an amazing employee discount, and more. Don’t miss out on this chance to combine your skills and creativity with your career!

Frequently Asked Questions (FAQs) for Customer Account Representative Role at Soft Flex Company
What are the key responsibilities of a Customer Account Representative at Soft Flex Company?

As a Customer Account Representative at Soft Flex Company, you will be responsible for managing customer accounts, processing orders, and responding to inquiries while ensuring overall customer satisfaction. Your daily tasks include updating account information, assisting with sales efforts, and providing top-notch support in a fast-paced office environment.

Join Rise to see the full answer
What qualifications do I need to work as a Customer Account Representative at Soft Flex Company?

To qualify for the Customer Account Representative position at Soft Flex Company, you should have previous experience in a sales or customer care role. Familiarity with Intuit QuickBooks and MS Excel is also beneficial. We’re looking for someone who can type 60+ words per minute, is organized, has excellent communication skills, and can manage time efficiently. A background in beading or crafting, as well as social media knowledge, are ideal.

Join Rise to see the full answer
How many hours per week does a Customer Account Representative work at Soft Flex Company?

The Customer Account Representative position at Soft Flex Company is part-time, requiring 18-24 hours of work per week. This flexible schedule allows you to balance your personal life while being part of our creative and supportive team.

Join Rise to see the full answer
What benefits can I expect as a Customer Account Representative at Soft Flex Company?

As a Customer Account Representative at Soft Flex Company, you can expect a fantastic benefits package that includes paid vacation, sick leave, paid holidays, and an amazing employee discount. We truly value our team and ensure you have the benefits that support work-life balance.

Join Rise to see the full answer
Is a crafting background required for the Customer Account Representative role at Soft Flex Company?

While a crafting background is not strictly required for the Customer Account Representative role at Soft Flex Company, it is highly advantageous. Understanding the world of beading and crafting will enhance your ability to engage with customers and provide informed support as you manage their accounts.

Join Rise to see the full answer
Common Interview Questions for Customer Account Representative
Can you describe your experience in customer service and how it relates to the Customer Account Representative position?

When answering this question, highlight any relevant customer service experience you have, focusing on specific roles where you managed customer inquiries or resolved issues effectively. Mention skills like communication, empathy, and problem-solving that would directly translate to the Customer Account Representative role at Soft Flex Company.

Join Rise to see the full answer
How do you prioritize tasks in a busy office environment?

To effectively answer this question, discuss your strategies for prioritization, such as using a task management tool or creating a daily to-do list. Give examples of scenarios where you had to manage multiple tasks simultaneously, particularly in customer service contexts, and how you successfully met deadlines.

Join Rise to see the full answer
What tools or software are you proficient in that would be beneficial for the Customer Account Representative role?

In your answer, mention your proficiency with Intuit QuickBooks and MS Excel, as these are particularly useful for the Customer Account Representative role at Soft Flex Company. Cite any experience you have with CRM software or other relevant tools, emphasizing how they help you manage customer accounts efficiently.

Join Rise to see the full answer
Why do you want to work at Soft Flex Company?

When answering this question, express your passion for beading and creativity, linking it to Soft Flex Company's commitment to excellence and customer satisfaction. Show that you have researched the company, and resonate with its mission and values, which will demonstrate your genuine interest in joining the team.

Join Rise to see the full answer
How would you handle a difficult customer interaction?

Outline your approach to managing difficult customer interactions by highlighting your active listening skills and methods for empathizing with the customer’s concerns. Provide a specific example of a challenging situation you faced and explain how you resolved it while maintaining professionalism and a positive outcome.

Join Rise to see the full answer
Tell me about a time when you had to work as part of a team.

Describe a specific experience where you collaborated with others to accomplish a goal, emphasizing your role within the team. Discuss how effective communication and collaboration led to a successful outcome and how these experiences would contribute positively to your work at Soft Flex Company.

Join Rise to see the full answer
What personal qualities do you believe are important for a Customer Account Representative?

In your response, list key personal qualities such as strong communication skills, empathy, adaptability, and organization. Relate these qualities to the responsibilities of the Customer Account Representative at Soft Flex Company, illustrating how they allow for excellent customer support and satisfaction.

Join Rise to see the full answer
How do you stay organized when managing multiple accounts?

Discuss organizational strategies you employ, whether it's maintaining detailed notes, using digital tools for tracking, or segmenting tasks by priority. Provide an example of how your organizational skills contributed to success in past roles, particularly in a customer service capacity.

Join Rise to see the full answer
What role does teamwork play in customer service?

Explain how teamwork is essential in customer service by sharing examples of how collaborating with colleagues has improved customer experiences. Emphasize the importance of sharing knowledge, supporting each other, and maintaining a cohesive approach to tackling customer issues effectively.

Join Rise to see the full answer
Have you had experience with sales? If so, how does that relate to the Customer Account Representative role?

In answering this question, describe your experience in sales and how it involved relationship-building and understanding customer needs. Explain how this experience would benefit you as a Customer Account Representative at Soft Flex Company, where customer satisfaction and sales assistance are key.

Join Rise to see the full answer
Similar Jobs

Join our dedicated team at St. Joseph's Hospital, where you'll provide critical care as a Medical Surgical Trauma ICU Nurse, ensuring the highest patient satisfaction in a top-ranked facility.

Photo of the Rise User
Unbounce Remote Remote, Canada , EST time zone preferred
Posted 10 days ago

Join Unbounce/Insightly as a Customer Success Manager to empower customers and enhance their experience with our innovative platforms.

Join our team as a Spanish Speaking Technical Support Consultant and help clients navigate technology from the comfort of your home in Greece.

Photo of the Rise User
NBCUniversal Remote Col. del Carmen Coyoacan, CP 04100,Moctezuma 55, CDMX, Mexico
Posted 5 days ago

Become a vital part of NBCUniversal's LATAM Service Desk as a Technical Analyst, providing essential IT support and exceptional customer service.

Photo of the Rise User
Posted 11 days ago

Join GreenMark Equipment as a Service Writer and play a crucial role in customer service and repair management within a leading John Deere dealership.

Photo of the Rise User

Join Enterprise Mobility as a Seasonal Customer Assistance Representative and enhance the customer experience at our Falmouth branch.

Photo of the Rise User
Posted 12 days ago

CVS Health is looking for Retail Store Associates to provide exceptional customer service and support in a busy health solutions environment.

Photo of the Rise User

Join Christian Brothers Automotive as an Automotive Service Advisor/Writer and play a crucial role in fostering lasting customer relationships in our new Watkinsville location.

Photo of the Rise User
Posted 10 months ago
Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
April 11, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
7 people applied to Customer service state at Amazon
Photo of the Rise User
Someone from OH, Marysville just viewed Security Specialist at Anduril Industries
Photo of the Rise User
Someone from OH, Cincinnati just viewed Learning Content Designer at QuantHub
Photo of the Rise User
Someone from OH, Tallmadge just viewed Manufacturing and Process Engineer at CVRx
Q
Someone from OH, Columbus just viewed Part-Time Medical Assistant at QualDerm Partners
Photo of the Rise User
Someone from OH, Cincinnati just viewed Summer 2025 Intern – Finance – Michigan at Stryker