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Housekeeping Supervisor

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Job Description Summary

The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards.

Job Description

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the

Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

· Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making

any recommendations for disciplinary and other human resources-related actions.

· Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public

areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on

corrective action. Provide retraining as needed.

· Assist with training of employees and ensuring that they have the tools and equipment needed to effectively

carry out their respective job duties.

· Assist with scheduling and room cleaning assignments to ensure proper coverage.

· May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure

guest satisfaction and owner expectations.

· Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.

· Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.

· Manage procedures of lost and found items.

· Promote teamwork and quality service through daily communication and coordination with other shifts and

departmental management.

· Ensure compliance with federal, state and local laws regarding health and safety services.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

· High School Diploma or equivalent plus two years housekeeping experience including some supervisory

training/experience.

· Previous background from the extended stay industry preferred.

· Ability to speak, read, and write fluent English; other languages beneficial.

· Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive

instructions for the day and/or to read equipment manuals including safety information.

· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

· Problem solving, reasoning, motivating, organizational and training abilities.

· Experience with Microsoft Office preferred.

· Frequently standing up, bending, climbing, kneeling, and moving about the facility.

· Will be required to regularly use commercial cleaning chemicals.

· Carrying, lifting or pulling items weighing up to 50 pounds.

· Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Pay range $19.00 - $22.00. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Average salary estimate

$42600 / YEARLY (est.)

min

max

$39000K

$46200K

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What You Should Know About Housekeeping Supervisor, Sonesta ES Suites Huntington Beach- Fountain Valley, CA

Are you passionate about delivering exceptional service while overseeing housekeeping operations? Sonesta is seeking a dedicated Housekeeping Supervisor to join our team in beautiful Fountain Valley, California. In this role, you'll work closely with the Housekeeping Manager to lead our housekeeping and laundry operations, ensuring that our standards for quality and service are consistently met. Your day will involve inspecting guest rooms and public areas to uphold cleanliness and guest satisfaction, training and developing room attendants, and maintaining efficient scheduling for room cleaning. You’ll also get hands-on by performing cleaning duties yourself, setting the standard for cleanliness that meets our brand's expectations. This position calls for someone with at least two years of housekeeping experience, including some supervisory exposure, who can inspire teamwork and quality service among associates. If you're someone who thrives in a dynamic environment and is eager to motivate others while fostering a positive workplace culture, we want to hear from you! Come set the benchmark for service and cleanliness with Sonesta, where hospitality meets job satisfaction. Our competitive pay range is $19.00 - $22.00 per hour, alongside a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid vacation and more. Join us in making a difference in the lives of our guests and team members today.

Frequently Asked Questions (FAQs) for Housekeeping Supervisor Role at Sonesta ES Suites Huntington Beach- Fountain Valley, CA

What are the main responsibilities of a Housekeeping Supervisor at Sonesta?

As a Housekeeping Supervisor at Sonesta, your primary responsibilities include managing the housekeeping and laundry operations, training staff, inspecting guest rooms and public areas for cleanliness, and ensuring compliance with service standards. You'll also assist in scheduling and inventory management while promoting teamwork and high-quality service among associates.