House Attendant PM

As a House Attendant PM at Sonesta, your primary responsibilities include assisting Room Attendants with transporting and delivering linens, cleaning public areas and exterior spaces, and ensuring the organization of housekeeping materials. You'll respond to guest requests and assist with deep cleaning projects while adhering to cleaning standards and safety regulations.

The qualifications for the House Attendant PM position at Sonesta include previous housekeeping experience, the ability to lift heavy items, and basic English literacy. Preferred skills also include familiarity with the extended stay industry and the ability to communicate with guests. Basic math skills are helpful for monitoring laundry supplies.

Working as a House Attendant PM at Sonesta offers a dynamic environment where teamwork and communication are crucial. You will be predominantly on your feet, moving around the hotel, which allows for an engaging and active work atmosphere. Adherence to health and safety regulations is a key aspect of the role.

Absolutely! The House Attendant PM role at Sonesta is a stepping stone to other positions within the company. Many employees move up within the housekeeping department or transition to management roles as they gain experience and demonstrate their commitment to high standards of guest service.

Sonesta offers a wide array of benefits for House Attendant PM employees, including medical, dental, and vision insurance, retirement plans with company match, and paid vacation. Additional perks such as educational assistance and employee discounts further reflect Sonesta's commitment to employee satisfaction and wellbeing.

When answering this question, share specific examples of your past housekeeping or cleaning experiences, highlighting the tasks you've excelled at and how you ensured a clean and organized environment. Mention any ability to manage time effectively and respond to guest needs.

Emphasize your proactive approach to customer service, such as how you would respond to guest requests and address any concerns quickly. Talk about your attention to detail and how you strive to exceed expectations in maintaining cleanliness and order.

Share techniques such as prioritizing tasks based on urgency and creating a checklist to keep yourself organized. Discuss how effective communication with your team enhances your ability to manage workload efficiently.

Show that you are receptive to feedback and see it as an opportunity for growth. Provide an example of a time you received feedback, how you applied it, and the positive outcome that resulted from your adjustment.

Affirm your comfort level with cleaning chemicals and laundry operations. Give an example of your previous experience in using such chemicals safely and effectively, and how you've ensured compliance with hotel standards.

Demonstrate your understanding of hotel policy regarding lost and found items. Explain that you would promptly report the lost item to your supervisor and follow procedures to ensure it is returned to the appropriate department.

Discuss how you find motivation in the importance of your role in enhancing guest experiences. You can mention how focusing on the satisfaction of guests and the teamwork aspect keeps you engaged and positive throughout your duties.

Provide a specific instance where teamwork was crucial, such as collaborating with room attendants to ensure timely cleaning and preparing rooms. Emphasize communication and support among team members as essential aspects of successful teamwork.

Share your method for handling complaints calmly and professionally. Explain that you listen actively to their concerns, validate their feelings, and seek solutions that address their needs while liaising with your supervisor when necessary.

Express your interest in Sonesta's commitment to providing exceptional service and highlights their positive work environment. Mention that you admire the company’s values and how your skills align with their mission to create memorable experiences for their guests.