BDC Associate - Fixed Ops - Poway Honda

As a BDC Associate - Fixed Ops at Poway Honda, your primary responsibilities include responding to customer inquiries and generating service appointments. You will manage data entry into our CRM system, conduct phone surveys for customer feedback, and utilize lead management tools. Your role is crucial in delivering an excellent customer experience and maintaining high satisfaction levels.

To apply for the BDC Associate - Fixed Ops position at Poway Honda, you should possess excellent verbal and written communication skills, be proficient with Microsoft Office, and demonstrate strong organizational abilities. Experience in a call center environment and the ability to work both independently and in teams are also essential.

At Poway Honda, our BDC Associates - Fixed Ops will receive comprehensive training tailored to understand our products and services thoroughly, along with CRM software and customer service techniques. We invest in your professional development to ensure you excel in your role and provide outstanding service.

Poway Honda values internal advancement and encourages career growth among its employees. With over 1,000 internal advancements annually at Sonic Automotive, we provide pathways for our BDC Associates - Fixed Ops to progress within the company, enhance their skills, and take on new challenges.

As a BDC Associate - Fixed Ops at Poway Honda, you will enjoy competitive compensation starting at $17.00 per hour, a comprehensive benefits package, and professional development opportunities. Our supportive team culture ensures you feel valued and appreciated as part of the Sonic Automotive family.

To prioritize tasks effectively as a BDC Associate - Fixed Ops, I focus on responding to customer inquiries promptly, as customer satisfaction is paramount. I also use organization tools to track leads and appointments, ensuring that urgent tasks are handled first while still maintaining a balanced workflow throughout the day.

In my previous role, I encountered a customer who was unhappy with the service scheduling process. I listened carefully to their concerns, acknowledged the issue, and guided them through a resolution. By ensuring they felt heard and respected, I turned their experience around, resulting in a happy customer who returned for service again.

I have experience with various CRM software that allows me to track customer inquiries, manage appointments, and analyze customer data. My familiarity with Microsoft Office enhances my ability to create reports and documentation efficiently, ensuring streamlined communication and task organization.

I thrive in team environments and contribute by being proactive in communication, sharing insights from customer interactions, and supporting my colleagues during high-demand periods. I believe teamwork drives success, so I make it a priority to build strong relationships within the team.

To stay motivated during repetitive tasks, I set short-term goals for myself and celebrate small achievements. I also focus on the outcome and how my work contributes to customer satisfaction, which keeps me engaged and committed to performing at my best.

The most important aspect of customer service is to genuinely connect with customers and understand their needs. Being attentive, empathetic, and responsive helps create a lasting impression and fosters customer loyalty, which is essential for a successful business.

In a fast-paced environment, I manage stress by prioritizing tasks and maintaining a positive mindset. I take short breaks when necessary and practice deep breathing techniques to stay centered, allowing me to handle high-pressure situations more effectively.

My experience in a call center environment has honed my communication and problem-solving skills. I learned to handle a high volume of inquiries efficiently while maintaining professionalism. This experience trained me to work under pressure while ensuring that every customer interaction is positive.

I handle multiple inquiries by prioritizing tasks based on urgency and importance. Utilizing CRM tools, I track interactions systematically, ensuring I provide thorough and timely responses to each customer. This organizational approach helps me maintain quality service across all interactions.

I am interested in working as a BDC Associate - Fixed Ops at Poway Honda because I am passionate about the automotive industry and enjoy helping customers find solutions. The supportive team atmosphere and emphasis on professional growth at Poway Honda align perfectly with my career goals.