Receptionist (Part Time) - Lexus of Marin

As a Receptionist at Lexus of Marin, your primary responsibilities include welcoming customers and visitors, answering the dealership's main phone line, directing calls accurately to the appropriate personnel, and providing assistance with general inquiries. You'll also maintain an orderly reception area, manage incoming mail, and support various departments as needed.

To apply for the Part-Time Receptionist position at Lexus of Marin, candidates should ideally have at least one year of experience in a similar role within a professional business environment. Strong interpersonal and communication skills, along with proficiency in Microsoft Word, Outlook, and Excel, are crucial. Applicants must also be authorized to work in the USA.

The Part-Time Receptionist position at Lexus of Marin has a schedule that typically runs from Monday 2-6pm, along with flexible availability on Fridays, Saturdays, and Sundays. This part-time role allows you to balance work with personal commitments!

At Lexus of Marin, Receptionists can expect a warm and friendly work environment where teamwork is encouraged. The dealership boasts the lowest turnover in the industry, indicating a positive atmosphere, supportive staff, and opportunities for professional growth.

Lexus of Marin offers a competitive benefits package for its employees, including medical, dental, and vision insurance, 401k plans, paid time off (PTO), and special perks related to purchasing or leasing vehicles. Additionally, the company is committed to training and internal promotions, creating a pathway for growth.

When answering this question, focus on specific tasks you've managed in your previous roles, such as handling calls, managing administrative tasks, or providing customer service. Highlight any specialized systems or software you’ve used that could be applicable to Lexus of Marin.

Discuss your techniques for staying organized during busy periods, such as prioritizing calls, taking concise messages, and maintaining composure. You could also include examples of how you've successfully managed overlap between calls and guest interactions.

Share your personal strategies for creating a positive first impression, such as your approach to greeting visitors, maintaining cleanliness at your desk, and ensuring that you are approachable and friendly.

Explain your process for handling such situations, including taking a message accurately, offering assistance to the caller, and efficiently relaying the message to the intended recipient as soon as they are available.

Offer a specific example from your past work experience where you addressed a customer's concern. Emphasize active listening, empathy, and effective communication as you navigated the situation towards a positive resolution.

List the tools you are experienced with, such as Microsoft Office Suite or any other relevant software used in reception roles, and briefly describe what tasks you’ve accomplished using these tools to showcase your competency.

Express your enthusiasm for the automotive industry and mention specific factors about Lexus of Marin, such as their reputation for excellent customer service, their commitment to employee growth, or their community involvement that resonate with your own professional values.

Discuss your prioritization skills, time management techniques, and any organizational systems you’ve employed to handle various responsibilities effectively, alluding to how these would benefit your role at Lexus of Marin.

Detail approaches you use to remain organized, such as maintaining a tidy workspace, using lists or digital tools for task management, and setting aside time intervals to check on progress throughout your shift.

Provide a specific anecdote where you’ve made an extra effort to ensure customer satisfaction, focusing on your proactive behaviors that led to a positive customer experience and the skills you used to achieve that.