Technical Account Manager Intern

As a Technical Account Manager Intern at SoundCloud, you'll play a crucial role within the Fan Content Operations team. Your responsibilities will primarily involve supporting our rightsholders, liaising with music labels, and ensuring their content is optimized for our platform. Key tasks include updating and maintaining documentation for labels, managing team inbox requests, tracking operational requests, and creating instructional resources. With training, you'll also assist in fulfilling rightsholder operational requests and gain hands-on experience in understanding music metadata using advanced technical tools.

To qualify for the Technical Account Manager Intern position at SoundCloud, applicants should be proficient in G-Suite, especially Google Sheets, possess strong organizational skills, and have a genuine passion for music as a consistent user of SoundCloud. While familiarity with music metadata, copyright, SQL, and BigQuery is advantageous, basic knowledge will suffice. A strong understanding of the music industry's record label landscape will enhance your application and demonstrate your preparedness for the role.

The Technical Account Manager Internship at SoundCloud is a full-time, immersive experience lasting for 10 weeks. Scheduled to begin on June 2nd, 2025, and concluding on August 8th, 2025, the internship involves a hybrid work environment, requiring in-person attendance 2-3 times a week at our Los Angeles office. This structure allows interns to maximize their learning while also enjoying the flexibility of remote work.

At SoundCloud, interns benefit from numerous professional and personal development opportunities throughout their internship. Participants can expect mentorship programming, engaging fireside chats with senior leadership, and innovative stretch assignments that challenge and develop their skill sets. Additionally, networking events with fellow SoundCloud employees provide interns with invaluable connections and insights into the music industry and beyond. We invest in our interns' growth because we believe in fostering future leaders.

SoundCloud adopts a focused approach to diversity, equity, and inclusion within its internship program. We strive to create an inclusive environment where all interns feel valued and respected, regardless of their backgrounds. Our internship program is designed with a DEI emphasis, ensuring that diverse talents are not only discovered but nurtured throughout their time with us. Interns can also join Diversity Resource Groups—employee-organized networks that foster allyship and community engagement, reinforcing our commitment to inclusivity.

When answering this question, emphasize your knowledge of music metadata as crucial data that provides context about a music track, including information like artist name, song title, genre, and copyright details. Discuss its importance in enabling rightsholders to track and manage their music effectively on platforms like SoundCloud, ensuring artists receive appropriate credit and compensation for their work.

In your response, demonstrate your problem-solving skills by describing systematic approaches to address discrepancies. Emphasize the importance of maintaining open communication with rightsholders, cross-referencing information against official documentation, and working collaboratively with your team to rectify any issues while ensuring accurate metadata is maintained.

For this question, highlight any coursework or projects where you've used SQL or BigQuery. Discuss how you can use these tools to analyze and query music metadata effectively, providing value to the Content Operations team by identifying trends or insights that can improve operational efficiency and support rightsholder requests.

When answering this question, connect your passion for music with SoundCloud's mission as an artist-first platform. Share how SoundCloud's focus on empowering artists and fostering community resonates with your aspirations. Emphasize the opportunity to learn from a diverse, innovative environment and how you see SoundCloud shaping the future of the music industry.

In your answer, provide a specific example that showcases your organizational skills. Highlight the methods you employed to prioritize tasks—such as creating a to-do list or using project management tools—and emphasize your ability to maintain efficiency while ensuring quality outcomes. Relate this back to how it would be beneficial in a fast-paced environment like the internship at SoundCloud.

To effectively answer this question, focus on the importance of clear communication, trust, and mutual benefits in rightsholder relationships. Discuss how understanding the rightsholder’s needs and providing exceptional support contributes to a strong partnership, highlighting your eagerness to foster positive interactions while assisting them at SoundCloud.

When responding, emphasize your proactive approach to industry engagement. Mention following music blogs, podcasts, and industry publications, as well as participating in webinars and networking with professionals. Share any specific examples where you've leveraged this information to deepen your understanding of the music and tech landscape, and relate it back to how it will enhance your contribution at SoundCloud.

Discuss tools you find effective, such as digital calendars, task management applications, or even traditional methods like planners or lists. Highlight how these help you stay organized and manage time effectively. You can also discuss strategies such as breaking tasks into smaller steps, setting deadlines for yourself, and using reminders—pointing out how this has benefited your work in group projects or personal achievements.

For this question, provide a concrete example of a team project where your collaboration was key to its success. Discuss the role you played, how you communicated effectively with team members, and any challenges you overcame together. This will illustrate your teamwork abilities and readiness to fit into SoundCloud’s collaborative culture.

In your response, highlight specific skills you're eager to enhance, such as technical knowledge in SQL, understanding of music rights, or project management abilities. Relate these skills back to how they align with SoundCloud’s mission and your long-term goals in the music industry, emphasizing your commitment to growth through this internship opportunity.