Field Service Technician

As a Field Service Technician at Specialty Sales, LLC, your main responsibilities include surveying, planning, and installing custom equipment at customer locations. You'll also perform maintenance and repairs on dairy systems, utilizing your troubleshooting skills to resolve issues efficiently. Maintaining accurate records of service activities and keeping an organized parts inventory are also key duties.

To qualify for the Field Service Technician position at Specialty Sales, LLC, you'll need a high school diploma or GED. Essential skills include basic knowledge of plumbing, welding, and electrical wiring. Experience in troubleshooting equipment and conducting repairs is crucial, along with a valid driver’s license and preferably a forklift certification.

Field Service Technicians at Specialty Sales, LLC can expect to travel frequently, typically between 50% to 80% of the time. You may travel overnight to provide essential service and support to our customers, ensuring their equipment runs smoothly wherever they are located.

In addition to technical skills, a Field Service Technician at Specialty Sales, LLC should possess strong soft skills such as effective communication, teamwork, and the ability to adapt to changing situations. A positive attitude and proactive approach to safety are essential to ensuring a safe working environment for both you and the customer.

As a Field Service Technician at Specialty Sales, LLC, you'll work with various dairy equipment and systems, performing installations, troubleshooting, and repairs. You'll also handle specialty sales products and use modern diagnostic tools and techniques to ensure everything runs efficiently for our customers.

When answering this question, provide specific examples of your previous experiences in diagnosing and resolving issues with dairy equipment. Highlight your problem-solving approaches and any tools or techniques you utilized to successfully complete the task.

Discuss your organizational skills and how you plan your day to optimize efficiency. You might mention creating a schedule based on urgency and customer needs, and your ability to adapt quickly when unexpected situations arise.

Emphasize the importance of safety in your work routine. Discuss the safety equipment you use, such as Personal Protective Equipment, and your understanding of protocols to protect both yourself and your customers at job sites.

Explain your approach to customer service, focusing on empathy, communication skills, and problem-solving. Share an example of when you turned a challenging situation into a positive outcome, prioritizing customer satisfaction.

Detail your relevant experience in plumbing and electrical work, mentioning any specific projects you've completed. Highlight how this knowledge aids you in your role as a Field Service Technician at Specialty Sales, LLC.

List the tools and equipment you regularly use, and explain how each is critical to your role. Mention your understanding of advanced diagnostic tools that you've employed to effectively troubleshoot equipment.

Discuss the methods you utilize for record-keeping, such as software programs or traditional paperwork. Emphasize the importance of accuracy and attention to detail in maintaining service logs.

Share how you keep your parts inventory organized, perhaps mentioning tracking systems or regular audits. Describe how you ensure that you have the necessary tools and parts readily available for each job.

Provide a specific example showcasing your ability to adapt to changing circumstances. Highlight your proactive approach and how you communicated effectively with your team and customers to manage expectations.

Express your enthusiasm for the role and the company. Discuss what draws you to Specialty Sales, LLC, whether it's their commitment to quality service, the innovative equipment they work with, or your passion for working in the dairy industry.