Senior Manager - Enterprise Onboarding

As the Senior Manager - Enterprise Onboarding at SPS Commerce, your primary responsibilities include overseeing the seamless onboarding of major brands onto the SPS Commerce platform. You will influence strategic vision, manage project assignments, drive team productivity, facilitate cross-team collaboration, and ensure high customer satisfaction. Your operational leadership will guide both internal teams and clients, leading to successful and timely integration.

To qualify for the Senior Manager - Enterprise Onboarding position at SPS Commerce, candidates should possess a Bachelor’s degree or equivalent experience, along with a minimum of 10 years in relevant roles, including 5 years in management. Exceptional organizational, communication, and data-driven decision-making abilities are essential, alongside prior experience in technology-based service organizations, preferably with ERP implementations.

The work environment for the Senior Manager - Enterprise Onboarding at SPS Commerce supports both collaboration and flexibility. This hybrid role allows you to work from our Minneapolis office or remotely with occasional travel. We prioritize a culture that values innovation and inclusion, ensuring that you feel empowered and connected with your teammates in this dynamic role.

At SPS Commerce, the Senior Manager - Enterprise Onboarding role comes with significant growth potential. By leading the integration of key clients and fostering collaboration, you’ll develop your leadership skills and have the opportunity to influence strategic decisions within the Customer Success Team. Continuous improvement and innovation are encouraged, giving you the chance to make a measurable impact on the company and your career.

The Senior Manager - Enterprise Onboarding is key in enhancing customer satisfaction levels at SPS Commerce. By ensuring seamless integrations and fostering strong connections between internal teams and clients, you will drive high-quality experiences and retention rates. Your role includes aligning processes with customer needs and facilitating improvements that support long-term successful partnerships.

To effectively manage team performance in the Senior Manager - Enterprise Onboarding position, I prioritize regular one-on-one feedback sessions and performance discussions. This ongoing dialogue not only helps in aligning team goals but also empowers individual team members to excel and develop in their roles.

In a previous role, I led a project that involved integrating a significant brand into our ERP system. By collaborating closely with cross-functional teams and leveraging a structured project management approach, we accomplished the goals ahead of schedule, ultimately improving customer experience and satisfaction levels.

Facilitating cross-team collaboration often involves establishing clear communication channels and setting shared objectives. I hold regular meetings with representatives from different teams to encourage knowledge sharing, streamline processes, and ensure everyone is aligned on project goals.

I believe that feedback from clients is essential for successful onboarding. I listen actively to their concerns, ensure that their feedback is communicated to relevant teams, and take immediate action to address any challenges. This proactive approach helps in refining our processes and builds trust with our clients.

Key metrics that indicate success in onboarding include client satisfaction scores, integration timeframes, retention rates, and the overall usability of the platform. By monitoring these metrics, I can identify opportunities for improvement and ensure our team meets the clients' expectations.

In my past roles, I have managed multiple ERP implementation projects, ensuring that processes were tailored to meet client-specific needs. This experience has equipped me with insights on best practices, aligning technical functionalities with business requirements to streamline project execution.

When conflicts arise within my team, my approach involves addressing them directly and fostering open communication. I encourage team members to share their perspectives and work collaboratively towards a resolution. This helps in maintaining a harmonious working environment and keeps the focus on achieving our goals.

I align my team’s objectives with company goals by ensuring we have clear communication about the company’s mission and strategic priorities. By translating these into actionable objectives for the team, I can foster a sense of ownership and clarity about how our work contributes to the overall success of the organization.

I anticipate challenges such as ensuring smooth communication across diverse teams and managing project timelines efficiently. However, I am committed to proactive planning and continuous improvement strategies to tackle these challenges, fostering collaboration and exceeding client expectations.

What excites me most about leading the onboarding process at SPS Commerce is the opportunity to work with prominent brands and influence their supply chain success. It’s fulfilling to see the direct impact of our work on client satisfaction and the overall retail ecosystem. Being part of a transformative organization motivates me to drive innovative solutions that enhance both client experiences and team efficiency.